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Customer Service Assistant

4 months ago

East Hertfordshire District, United Kingdom Ultimate Banking Full time

Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Ware branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.

This is a full-time role working Monday - Friday, as well as 2/4 Saturday's which is paid in overtime. Another requirement of the role would be occasional travel to Bishops Stortford branch when needed. 

The day-to-day role:

Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members. Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards. Supporting all members over the phone/live chat with any queries relating to their online account or other business needs

To be successful:

You will have excellent customer service ability. Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half) Excellent communication skills. Preference for the ability to drive.

Benefits:

Recognition Scheme Discounts through Saffron rewards Annual bonus scheme Physical, mental, and financial wellbeing support Pension, Life Assurance & Income Protection Holiday exchange Staff Mortgage Benefit Cycle to work scheme.

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