Customer Service Representative

9 hours ago


Banbridge District, United Kingdom Linen Mill Studios Full time
Customer Service Assistant

We are seeking a passionate and friendly Customer Service Assistant to join our Food and Beverage team at the Game of Thrones Studio Tour in Banbridge. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring they have a memorable experience in our Lobby Café and Studio Restaurant.

Key Responsibilities:
  • Prepare and serve customers with hot and cold food and beverages.
  • Serve customers with a smile, passion, and enthusiasm, ensuring they walk away happy.
  • Soak up knowledge on all food and beverage products on offer.
  • Carry out efficient till operations and cash handling duties.
  • Maximise all sales opportunities through selling techniques.
  • Ensure all displays, counters, and seating areas are clean and tidy and comply with company and statutory health and hygiene requirements.
  • Carry out regular cleaning activities, including cleaning all work areas during and after use, keeping waste to a minimum, and disposing of unwanted materials appropriately.
  • Always be polite, professional, and friendly with customers, clients, and colleagues, adhering to the highest standards of customer care and being focused on delivering the best possible service.
  • Demonstrate a can-do attitude and strive to exceed customer expectations.
  • Actively gain customer feedback and relay to line manager.
  • Assist in the preparation of hospitality and the setting up of events as required.
Requirements:
  • Customer service experience in food and beverage.
  • Excellent communication skills with the ability to strike up a good conversation with our customers.
  • Exemplary hygiene and tidy appearance.
  • Team player with a positive can-do attitude.
  • Ability to remain calm and positive whilst working under pressure.
Benefits:
  • Free Car Parking
  • 34 Days Annual Leave (Pro Rata)
  • Complimentary Tickets
  • Retail Discount


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