Customer Service Coordinator

6 days ago


Hertfordshire, United Kingdom RELOcruitment Ltd Full time

{"h1": "Job Title: Customer Service Coordinator", "h2": "Job Description", "p": "At RELOcruitment Ltd, we are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our corporate clients. Your primary role will be to manage the shipment of individual client\u2019s goods on behalf of our client\u2019s corporate account.

Responsibilities:

\u2022 Manage complete door-to-door services
\u2022 Provide complete customer service and officer contact in line with KPI\u2019s and contract requirements
\u2022 Liaise with agent network, service suppliers, and internal departments for operational requirements
\u2022 Manage financial and operational process files through our operational system
\u2022 Manage financials of each file in line with contracted rates and specifications
\u2022 Issue and collection of PMR from officer at end of move
\u2022 Assist the Team leader to develop account relationships and on-board new departments
\u2022 Any additional admin duties where time permits and as required

Requirements:

\u2022 First-class communication skills, both written and verbal
\u2022 A proactive and optimistic attitude
\u2022 Excellent customer service skills
\u2022 Excellent telephone manner
\u2022 Previous experience with Microsoft Word, Excel, and Outlook
\u2022 Adaptable to the various tasks required and a team player
\u2022 Well-presented, reliable, and punctual
\u2022 Industry experience is preferable but not essential

Personal Attributes:

\u2022 Customer-focused
\u2022 Proactive
\u2022 Organized
\u2022 Ability to work under pressure and deliver to deadlines
\u2022 Flexible
\u2022 Approachable
\u2022 Motivated
"}



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