HR Advisor

Job summary

St Clare Hospice is a charity that provides outstanding specialistpalliative care to patients and families in West Essex and the EastHertfordshire borders.

We are looking for a motivated and enthusiastic HR Advisor withgeneralist experience to join our small friendly and busy HR team. You willdeliver a comprehensive business partnering service to support operations tomeet our strategic aims and values.

Ideally you will have broad experience including ideally recruitment,employee relations and staff wellbeing. You will have great communicationskills, a track record of building effective relationships quickly andexcellent IT skills including excel and database experience. You will be CIPDqualified or working towards your qualification.

Main duties of the job

Tosupport the Director of People & Communities in the efficient running ofthe HR service for the hospice and deliver a comprehensive HR Service and RecruitmentService to meet the strategic aims and values of the hospice.

Toprovide an effective and innovative recruitment service and deliver, enable,and enhance learning and development activities.

Tomanage all aspects of the employee cycle ( recruitment, new starter throughto leavers), particular emphasis on employee engagement and employee relations.

Ensureadherence to policies and procedures and best practice and compliance withemployment legislation, thereby protecting and strengthening St Clare Hospicereputation.

Contributeto the delivery of the department plan and strategy in order to meetorganisational HR objectives.

Effectivelymanage the HR Administrator or Admin Assistant, coach and develop to ensurethat a high standard of customer service and care is delivered.

About us

At St ClareHospice our vision is that every adult with a life limiting condition in ourlocal communities should have access to palliative care services wherever andwhenever they need them, so that they can make the most of every moment, nomatter how long they have left to live.Our many different services provide patients, their families, andcarers, with physical, emotional, social, psychological, and spiritual support,at home, or here at the Hospice.

The HR teamprovides strategic and operational support across St Clare, covering over 150employees and 500 volunteers. This rolewill provide a full range of HR support to managers and staff in line with HRpolicies and procedures.

Job description

Job responsibilities

Manage,support, and provide professional advice and guidance on employee relationsissues, including absence management, grievance & disciplinary matters, investigations, and hearings as required.

Draft letters relating to disciplinary, grievance and redundancy using standardtemplates where appropriate.

HR service delivery throughout the employee life cycle is of highquality, and significant contributions are made to enhance the servicecontinuously, thereby ensuring the achievement of St Clare hospice corporateobjectives, develop and maintain hospice wide staff health and wellbeing initiatives.

Managing the job evaluation process.

In conjunction with managers, create andreview job descriptions as required.

Ensure that exit interviews are undertaken, conducting interviews asrequested, identifying any potential issues.

Identify areas of the employee lifecycle that require improvement. Develop recommendations for approval andimplement changes.

Ensureand plan effective and robust induction programmes are in place for all new employees.

Absence Management

ProvideHR support and guidance to staff and managers on absence management. process,ensuring best practice and adherence to legislation and organisation policies.

Tomaintain absence data and provide reports to managers on regular basis to supportthe absence management process.

Designand deliver training on absence management process to Managers and staff.

Reviewand update policies and procedures in line with legislation changes and best practice.

HR, Recruitment and Payroll Administration

Manageand advise managers on recruitment and selection strategies, from advertisingthrough to appointment of successful applicants. Adherence to recruitmentprocesses, legislation, and best practice.

Coach,support, mentor, and challenge managers in the application of HR policies andpractices and provide advice and guidance on HR issues.

Ensurethe delivery of a timely and efficient recruitment process, ensuring all tasksare completed accurately and tothe required deadlines and ensure adherence to recruitment processes, legislation,and best practice.

MonitorHR information in the HR system to support HR activities, including probationand sickness absence reviews, producing reports as and when required.

Ensureconfidential personal information is maintained for staff in electronic andpaper form, in accordance with the requirements of the Data Protection Act,Hospice Policy and CQC requirements.

Workclosely with the Finance department and liaise with managers to resolve anyqueries that may arise affecting employee details/pay/sickness in a timelymanner.

Ensureall relevant documentation relating to new starters, leavers and salary relatedchanges to existing employees are completed and entered into the payroll systemin liaison with the Finance department in line with the monthly payroll deadlines.

Contributeto the development and improvement of HR administration systems and processes.

Maintainaccurate records to support quarterly HR KPIs and for the provision oforganisational data.

Manageall maternity, paternity, adoption, shared paternity leave administrationprocesses and payroll are completed.

Ensureadvice provided is aimed at supporting the organisations objectives, cultureand values and highlight any areas of concern to the Director of People &Communities.

Learning & Development

Supportthe Director of People & Communities and the Lead Nurse PracticeDevelopment in meeting the strategic training needs of the organisation.

Developand deliver training to managers.

Co-ordinateorganisation training needs analysis, using mandatory training requirements,appraisal objectives and continuous professional development.

Developand deliver annual training plan for non-clinical training.

Createand deliver training packages to meet the hospices needs.

Establish,publish, and maintain a training calendar of events.

Ensurethe eLearning system remains updated and fit for purpose and administer thesystem for mandatory training.

Ensurethat all mandatory training is kept up to date.

Maintainappropriate administration and recording of training and development activitiesand generate statistics and reports as and when required.

Organiseand facilitate training courses, liaising with key stakeholders, bookingdelegates, rooms, and evaluations.

GeneralistHR support

Workflexibly within the HR team to provide help and support where needed to meetorganisation demand and priorities.

Providesupport on specific projects for the team as required.

Activelyparticipate in developing policies and procedures to ensure a robust andeffective HR service for St. Clare

Maintainabsolute discretion and confidentiality at all times, but especially whendealing with sensitive, distressing or contentious information, complying withdata protection and information governance.

Keepup to date with current HR trends/ best practices/employment legislation andits implications.

Person Specification

Experience

Essential

Knowledge and experience of the full range of HR administration Experience of advising managers on the application of HR Policy & procedures Experience of managing staff Experience of working in an HR office environment Proficient in Microsoft Office applications particularly Word, Excel, and Outlook Experience of managing information within an electronic management information system MIS Some understanding of the employment policies and processes and of employment legislation Diary management and minute taking experience

Qualifications

Essential

Level 3 CIPD Level 5 CIPD or willingness to work toward level 5 CIPD or equivalent short courses Educated to A level standard or equivalent (desirable) Good level of literacy and numeracy, ideally including GCSE or equivalent grade C (pass) in English Language and Maths

Skills, abilities and attributes, personal attributes

Essential

Excellent prioritisation, organisation, and planning skills High attention to detail Problem-solving approach to issues and challenges Ability to build relationships and communicate with a diverse range of people, providing support and guidance with sensitivity and diplomacy Ability to draft confidential communications and standard template letters Readily accepts responsibility and delegated duties as appropriate Able to work both on own initiative and as part of a team Able to maintain a calm and methodical approach under pressure Ability to work with and maintain highly confidential and sensitive information Commitment to equality and valuing diversity and understanding of how this applies to own area of work Commitment to the aims and charitable objectives of St Clare Hospice Committed to own continuing professional learning and development

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