Visitor Operations

3 weeks ago

Marlborough, United Kingdom National Trust Full time

Summary

***INTERNAL APPLICATIONS ONLY***

Joining at a time a challenging time for Avebury, we’re looking for a Visitor Operations & Experience Manager who can help us navigate through change as we look to re-imagine our offer.

Your application should include your CV and a covering letter, clearly setting out how your skills and experience align with this senior operational role.

What it's like to work here

You will report to the General Manager for the Wiltshire Landscape portfolio, and will work closely with members of the Property Leadership Team, Consultancy colleagues and key members of partnership organisations. You will also work closely with our volunteers and local communities.

The role is based at Avebury and has direct line-management responsibility for the teams in the manor, gardens and visitor services, as well as the volunteering and marketing & communications officers. Some weekend and out-of-hours work is required, as well as some travel across the South West.

Avebury is a complex, and very special place. It is in a World Heritage Site covering more than 6,000 years of history. At Avebury’s heart is Europe's largest megalithic stone circle which attracts people from all over the world. There is also an on-site museum displaying archaeological finds, a sixteenth-century manor house with a six-acre Edwardian garden, a National Trust shop, restaurant and a holiday cottage. In and around Avebury are various tenanted properties and an extensive open access landscape, all within a designated World Heritage Site.

What you'll be doing

The Visitor Operations & Experience Manager is critical to the day-to-day management of the National Trust site, as well as a key member of the Property Leadership Team. In addition to leading on operational delivery, the role will be central to developing ideas to refresh the current visitor offer. Following flooding across parts of Avebury earlier this year, the Property team continue to develop plans for a re-imagined offer, and you will play a key role in this thinking. Working closely with Consultancy colleagues, you will help to shape next steps for Avebury, supporting the General Manager to develop and deliver an engaging and sympathetic visitor offer for this exceptional Neolithic and Bronze Age site.We’re looking for someone with financial and conservation experience, and with prior experience of running the visitor operation at a busy National Trust site. The successful candidate will require excellent organisational, communication and operational management skills.

Who we're looking for

•experience coaching and developing teams•experience of developing audiences through programming and interpretation•take pride in delivering excellent customer service•experience managing budgets and delivering financial targets •demonstrate an ability to manage day to day operations while having a strategic eye to the future•skilled in collaborating with internal and external partners

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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