Welcome Team Advisor

2 weeks ago


London, United Kingdom Giant Full time

At  Giant Group we have an exciting opportunity for a Welcome Team Advisor  to join our growing team.

About the role

As the Welcome Team Advisor, you will be the front line of client communication, providing best advice and promoting the benefits of Giant’s range of products in line with agreed parameters; probing to understand the potential client’s requirements, skillfully handling objections, and finally worker onboarding.

Your ultimate objective is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service.

Key responsibilities of the role include but are not limited to;

Promoting the benefits of Giant’s product range to prospective leads Meeting minimum KPIs in terms of conversion rates, activity and completed registrations Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client’s behalf to resolve queries Objection Handling – respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage Obtain and evaluate all relevant information to handle product and service enquiries Go the “extra mile” by providing a great service on the products we offer Handling enquiries via incoming calls, updating client accounts and dealing with correspondence

Skills and experience required

Ideally you would be educated to a degree level or have at least 2 years’ experience in a customer service or onboarding role and can demonstrate a consultative approach in explaining how giant’s products can meet potential new client’s requirements, highlighting the benefits and explaining the product features as compared with competitor offerings and completing outstanding enquiries in a timely manner.

You must be comfortable working in a fast paced environment, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.

Proficient in Microsoft office is required. Understanding and striving to achieve the Giant people values is essential.

Employee Benefits

31 Days Holiday : Enjoy generous time off, inclusive of bank holidays. Pension Scheme : Secure your financial future with our pension plan. Enhanced Maternity and Paternity Pay : We're here to support your growing family. Life Assurance : We've got you covered. Employee Referral Bonus : Refer talent and earn rewards. Birthday Leave : Celebrate your special day with an extra day off. Employee Assistance Program : Get the support you need when you need it. Buy Additional Holidays : More time for you, when you need it. BHSF Health Cash Plan : Your health is our priority. Giant Advantage : Exclusive discounts for our amazing team. Subsidised Gym Membership : Stay fit and healthy with Nuffield Health. Salary Sacrifice Schemes : Save on a new bike or car while reducing your tax. Role-Relevant Training : Invest in your career growth. Long Service Awards : Celebrate your loyalty and dedication. Wecare Services : Access free 24/7 online GP, mental health support, and virtual well-being resources

All our posts are subject pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants and applicants with a disability who meet the minimum criteria for the job and to consider them on their abilities Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.


  • Service Advisor

    5 days ago


    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...


  • London, United Kingdom Welcome Break Full time

    **Starbucks Team Member** **Welcome Break, London Gateway Services, NW7 3HU** **Up to £9.90ph** **Immediate start and flexible full-time or part-time customer service positions available.** **A Welcome Break Team Member would ideally**: - Have a positive approach to customer service and a can-do attitude - Be willing to work as part of a world class...


  • London, United Kingdom Welcome Break Full time

    Housekeeping Team Member Ramada London North, Welcome Break Services, M1, NW7 3HU Immediate start, flexible full-time and part-time positions available with overtime Pay up to £11.60ph plus £1 on-shift meals Are you a friendly, welcoming person? Do you have a positive attitude and are you willing to learn? We want to hear from you. ...


  • London, United Kingdom The Welcome People Full time

    Different Every Day! We specialise in supplying street-based City Hosts and Welcome Ambassador’s to some of London's best-known destinations. Due to further expansion, we're looking for bright, inquisitive, outgoing people with a passion for customer service to join our existing teams at various locations across Central London. Providing a warm welcome...

  • Welcome Team/host

    1 month ago


    London, United Kingdom The Lost Estate Full time

    The Lost Estate (TLE) seeks an experienced and outstanding Welcome Team to be an integral part of our guests journey in our immersive dining experience. Working as a team of 3, our Hosts will be responsible for welcoming audience members on arrival before checking their tickets, supervising the cloakroom and delivering a passionate ‘in-world’...

  • Welcome Team Leader

    1 week ago


    London, United Kingdom Portico Full time

    Company Description Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...

  • Editor

    4 weeks ago


    London, United Kingdom Resident Advisor Full time

    Resident Advisor is the world’s foremost platform for discovering electronic music, artists and events. Described by the NY Times as “the most influential electronic music site in the world”, every month RA reaches more than 5m people across its web, mobile and app properties. Our editorial, content and socials is the primary way we communicate our...


  • London, United Kingdom Team CV LTD Full time

    Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check...


  • London, United Kingdom Team CV LTD Full time

    Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of the broad range of products our client provides, check...

  • Welcome Team Agent

    2 weeks ago


    London, United Kingdom Giant Full time

    At  Giant Group we have an exciting opportunity for a  Welcome Team Agent  to join our growing team. About the role As the Welcome Team Agent, you will be the front line of client communication, providing best advice and promoting the benefits of Giant’s range of products in line with agreed parameters; probing to understand the potential...


  • London, United Kingdom Environment Agency Full time

    Number of jobs available- 1 - Region- London, South East - City/Town- London, Reading, Wallingford, Welwyn Garden City, West Malling - Grade- Staff Grade 6 - Post Type- Permanent - Working Pattern- Full Time, Part Time/Job Share, Compressed Hours - Role Type- Customer Insight, Operational Delivery, Risk Management, Senior Leadership, Knowledge & Information...


  • London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full time

    Employer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...


  • London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full time

    Employer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...

  • Senior HR Advisor

    2 months ago


    London, United Kingdom Team Recruitment Ltd Full time

    We are currently recruiting a Senior HR Advisor for our client in Aberdeen. This is a full time, office based role covering maternity leave for 12 months. The primary function of the Senior HR Advisor is to act as a strategic HR business partner to the Leadership Team and the assigned client groups. The incumbent will ensure those teams are resourced with...


  • London, United Kingdom Giant Full time

    At  Giant Group we have an exciting apprenticeship opportunity for a Welcome Team Assistant to join our growing team. About the role As the Welcome Team Assistant, you will provide a support function to the Welcome Team by assisting with the onboarding of new employees and all related administrative tasks. Your ultimate objective is to...


  • London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Environment Advisor

    2 weeks ago


    London, United Kingdom in Newbury Full time

    Health Safety & Environment Advisor London Hovis Ltd 14.05.2024 Welcome to Hovis. We are the proud guardians of over 130 years of baking experience that make up our iconic and much-loved brand. We produce bread and bakery products created with Hovis goodness a... Read more Health Safety Environment Advisor Temple, London JMG Solutions Ltd...


  • London, United Kingdom Butternut Box Full time

    **A bit about the role.** As a Customer Love Welcome Call Team Member for Butternut Box, you will be delivering an exceptional brand moment to our new and returning customers through various channels day to day to improve customer loyalty and help them to understand our full proposition and products. The aim of this role is to deliver moments of delight to...

  • F&B Supervisor

    17 hours ago


    London, United Kingdom Welcome Break Full time

    F&B SupervisorInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Ramada London North, Welcome Break Services, M1, NW7 3HUImmediate start and flexible full and part-time positions availablePay up to £12.10ph plus £10 on shift meal allowanceAre you ready to lead a team? To...


  • London, United Kingdom Welcome Break Full time

    **Store Manager Subway** **Welcome Break, London Gateway, NW7 3HU** **Up to £26,000pa plus bonus and on shift meal allowance** **Fantastic benefits & discounts, free parking & great career opportunities** Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Subway Store Manager at Welcome Break. Heading...