Welcome Team Agent
2 weeks ago
At Giant Group we have an exciting opportunity for a Welcome Team Agent to join our growing team.
About the role
As the Welcome Team Agent, you will be the front line of client communication, providing best advice and promoting the benefits of Giant’s range of products in line with agreed parameters; probing to understand the potential client’s requirements and skillfully handling objections via email and our live chat facility.
Your ultimate objective is to onboard new clients from a mixture of inbound enquiries and agency referrals to maximise revenue contribution by providing unrivalled levels of customer service.
Key responsibilities of the role include but are not limited to;
Promoting the benefits of Giant’s product range to prospective leads Ensuring information is provided in a compliant manner by following company policy and adhering to industry and statutory legislations. Answering large volumes of messages and live chats whilst providing exemplary customer service to our potential customers. Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client’s behalf to resolve queries. Objection handling – respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage. Obtain and evaluate all relevant information to handle product and service enquiries. Go the “extra mile” by providing a great service on the products we offer.Skills and experience required.
Ideally you would have at least 1 years’ experience in a customer service or onboarding role and can demonstrate a consultative approach in explaining how Giant’s products can meet potential new client’s requirements, highlighting the benefits and explaining the product features as compared with competitor offerings and completing outstanding enquiries in a timely manner.
You must be comfortable working in a fast paced environment, have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence.
Proficient in Microsoft office is required. Understanding and striving to achieve the Giant people values is essential.Employee Benefits
31 Days Holiday : Enjoy generous time off, inclusive of bank holidays. Pension Scheme : Secure your financial future with our pension plan. Enhanced Maternity and Paternity Pay : We're here to support your growing family. Life Assurance : We've got you covered. Employee Referral Bonus : Refer talent and earn rewards. Birthday Leave : Celebrate your special day with an extra day off. Employee Assistance Program : Get the support you need when you need it. Buy Additional Holidays : More time for you, when you need it. BHSF Health Cash Plan : Your health is our priority. Giant Advantage : Exclusive discounts for our amazing team. Subsidised Gym Membership : Stay fit and healthy with Nuffield Health. Salary Sacrifice Schemes : Save on a new bike or car while reducing your tax. Role-Relevant Training : Invest in your career growth. Long Service Awards : Celebrate your loyalty and dedication. Wecare Services : Access free 24/7 online GP, mental health support, and virtual well-being resourcesAll our posts are subject pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants and applicants with a disability who meet the minimum criteria for the job and to consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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