Account Manager
3 months ago
Account Manager
Purpose Summary
You will be making outbound calls to construction professionals, Quantity Surveyors, Site Managers, Project Manager and Design Managers with the aim of increasing our Client’s enquiry/quotation rates.
Working with a portfolio of high profile building material providers/manufacturers, targeting residential and commercial projects ranging from £1m to £500m.
The key areas of responsibilities for the Enquiry Account Manager include:
- Making outbound calls
- Generating an opportunity for our Clients to submit a quotation
Skills, Experience and Qualifications
Essential Skills:
- Excellent communication skills
- Strong telephone manner
- Results driven with a ‘can do’ attitude
- Persistent and results-oriented
- Good attention to detail/accuracy
- Computer Literate
Desirable Skills:
- Good investigative skills and ability to resolve problems.
- Previous telemarketing or lead generation experience
- Knowledge of the construction process
Competencies:
- You’ll be enthusiastic and hard working, with a flexible can-do attitude and be inspired by providing outstanding help and support to our customers and our employees.
- You will want to be part of something special and contribute to the success of the team.
- You will be articulate, with excellent interpersonal and communication skills, a warm and friendly telephone manner, and the ability to build rapport fast.
- You will have excellent organisational skills to successfully plan and co-ordinate a high number of activities, with excellent time management and prioritisation skills.
- You will be bright, positive, self-motivated and quick to learn.
- Excellent attention to detail will be essential for accurate and well-written communications. Tenacious, highly energised, passionate and committed, determined to achieve amazing results and make an impact, delivering to high standards and delighting customers and employees
Principal Responsibilities
- Outbound calls to construction professionals, to promote the key features and benefits of our Clients products.
- Ensure our CRM database is updated and managed efficiently
- Gather decision makers information and verify project details
- Send Introductory emails and case studies.
- Record daily results and KPI’s
- Overcome objections
- Process enquiries
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