Support Secretary

5 days ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An exciting opportunity has arisen for a Support Secretary/Typist to join the ENT Admin & Clerical Team.

You will be working with a large friendly team of typists and secretaries supporting the ENT consultants. You will be based at Queens Medical Centre Campus, which has excellent bus and tram links.

Main duties of the job

You will be an enthusiastic, conscientious team player with excellent typing skills. You will work well in a team, but also show initiative , self motivated and reliable. You will need to demonstrate a clear understanding of patient confidentiality.

You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

About us

Nottingham University Hospitals (NUH) is one of the biggest and busiest Trusts in the Country and we provide services to over million residents of Nottingham. NUH has an excellent national and international reputation for the quality of our patient care.

NUH values its staff and actively supports training opportunities to encourage staff to reach their maximum potential.

Job description

Job responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Audio typing of clinical correspondence, ensuring details are passed to relevant team members for actioning.

Answering the telephone and resolving requests from patients and staff.

Covering for Specialty PA during annual leave or sickness if required.

Person Specification

Training and Qualifications

Essential

oEducated to GCSE standard with passes at grade C or above for English and Maths or similar through vocational training oGood command of the English language - both written and spoken.

Desirable

RSA III or evidence of typing experience

Communication and relationship skills

Essential

oExcellent telephone manner when speaking with colleagues, professionals and patients. oMust be able to clearly and accurately record information oDemonstrates enthusiasm and a conscientious approach to work.

Desirable

Experience of working in a health care environment would be desirable, but not essential.

Experience

Essential

Proven typing experience Experience of Microsoft Outlook, Word and Excel oMust have an understanding of the Data Protection Act 1998 and be fully conversant with patient confidentiality

Desirable

Audio typing. Knowledge of medical terminology is an advantage, but not essential as support and training will be given.

Planning and organisation skills

Essential

Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace Ability to multi-task Consistently works to a high standard and deadlines

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