Software Asset Management Officer

4 weeks ago

London, United Kingdom McDonald's Full time

Hybrid Working

This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

What is the purpose of this role?

The Software Asset Management Officer oversees the entire lifecycle management of software within our corporate and restaurant environments. This includes developing and implementing patching strategies, ensuring a comprehensive understanding of the software lifecycle, and maintaining all software by applying necessary patches. The role involves documenting and communicating Franchisee investments related to software each year, well in advance of the following year's investment cycles. Additionally, the officer is responsible for the administration and management of system tools.

What team will I be part of?

Running Great Restaurant Technology

The Software Asset Management Officer will operate as part of Asset and Configuration Management team within the Running Great Restaurant Technology function and will support the wider Technology and Change function. The role will also work closely with counterparts in other Leading International Operating Markets (LIOM) as well as the market Deployment team to ensure the timely deployment and testing of required patches and new images.

Who will my customers be?

Restaurants and Franchisees Deployment & Testing Global VMO Cybersecurity & Data Service Operations Supplier Management Change Management

What will my key accountabilities be?

Lifecycle Planning and Implementation:

Accountable for establishing the strategy, plans, and implementation for lifecycle planning and software asset management across the UK&I restaurant and corporate estate.

Annual Investment Programme for Franchisees:

Provide Franchisees with an annual investment programme encompassing all software components in restaurants, ensuring clear communication and planning for the following year's investment cycles.

OS and Firmware Patch Deployment:

Develop and maintain an ongoing plan for the deployment of operating system (OS) and firmware patches to ensure optimal performance and security of restaurants within the estate.

Support Cyber Security Team:

Support the Cyber Security team by maintaining and executing plans for the smooth deployment of security patches, contributing to the overall security posture of the organisation.

Configuration of Images for New Hardware:

Accountable for the configuration of images for new hardware versions, ensuring seamless integration and functionality within the technology landscape.

Patch and Upgrade Schedule:

Maintain an ongoing schedule for all operating system, applications, security patching, and firmware upgrades across the McDonald’s UK&I estate, ensuring alignment with business goals.

Vendor Management Collaboration:

Work collaboratively with senior management and vendor management functions to review technology resources (software), expenses, and software license agreements, ensuring efficient resource utilisation.

Software System Requirements:

Establish and maintain procedures for determining software system requirements, contributing to the effective planning and acquisition of software assets.

Procurement and Legal Support:

Assist procurement, financial, and legal departments in analysing budgets, proposals, and vendor contracts for the acquisition, monitoring, and compliance of software assets.

Tracking System Maintenance:

Oversee the development and maintenance of a tracking system for all software assets, ensuring an accurate inventory and accounting of all assets and their components.

Linkage with Budgeting and Procurement:

Establish a linkage with budgeting and procurement processes to track asset acquisition, utilisation, and retirement, providing insights into the financial aspects of software asset management.

Global Alignment

Work closely with colleagues in GTIO and GTRM to understand and plan for emerging technologies and implement them within the organisation to agreed milestones. Qualifications:

What background do I need to have?

Essential requirements

Strong planning and organisational skills. Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services. Demonstrated competency of Information Technology contract administration, purchasing, or procurement. Expertise with Software Asset Management and licensing models. Familiarity with asset management software (CMDB) and/or inventory tracking systems. An understanding of software licensing models and frameworks. Excellent communication skills, both written and verbal. Ability to present complex or highly technical issues in simple and easy-to-understand formats.

Desirable

ServiceNow System Administrator Certified Experience/Knowledge of Snow License Manager CSAM or other software asset management related certification ITIL 3 or 4 Foundation Additional Information:

At McDonald’s we are People from all Walks of Life...  

People are at the heart of everything we  do,  and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities , helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

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