Technical Operations Manager

4 weeks ago

Cheltenham, United Kingdom UCAS Full time

About the role

Reporting to the Technical Operations Lead, the Technical Operations Manager is responsible for the technical oversight and management of the UCAS IT production estate. They will provide technical leadership working closely with colleagues in architecture, data science, product and Platform Engineering, IT Operations and external partners and suppliers to ensure a stable, high performing production estate.

They will support the Technical Operations Lead in ensuring technology readiness for key events such as Confirmation and Clearing.

They will provide technical leadership with regards to supplier management, ensure all suppliers and 3rd parties perform according to required SLAs and to industry best practices.

They will be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.

Key accountabilities:

• Provide technical leadership with regards to supplier management, ensuring all suppliers and 3rd parties perform according to required SLAs and to best industry practices.

• Be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.

• Provide technical leadership and guidance to colleagues in IT Operations to ensure the team performs effectively and can achieve its goals.

For full job description see attached role profile.

Skills, qualifications, and experience

Able to evidence expert knowledge/experience and understanding of the following technologies;

• Operational Support experience (ideally like Level 2/Level 3 support roles)

• Windows Server 2016 onwards

• Microsoft technologies (Azure, O365, SharePoint, Windows Server, Active Directory, DNS, and .Net architectures

• Linux (Red Hat/Ubuntu)

• SAN storage

• Server hardware

• Virtualisation (VMware)

• Backups & DR

• Database – Oracle,

• Networking fundamentals

• Cloud, preferably AWS

• Active Directory, Group Policy, SCCM, VPN

• Atlassian (Jira, Confluence, BitBucket)

• Automation

• Monitoring

• Significant experience of managing third party suppliers and /or a technology partner (including with offshore capability). Being able to demonstrate the ability to assess cost effectiveness of supplier/partner services and contracts and maximise their benefit to UCAS.

• Knowledge of agile ways of working, specifically scaled agile (SAFe).

• Solid understanding of standardised IT Operations functions such as ITIL. ITIL Certification is desirable.

• Strong planning and organisational skills, including the ability to manage several workstreams simultaneously.

• The ability to perform well under pressure, with strong problem-solving and negotiating skills.

• Excellent interpersonal and communication skills, with an ability to influence stakeholders up to Exec level, and

Package

Salary - up to £55,000

• 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

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