Administrator

9 hours ago

Woodbridge, United Kingdom Framlingham Surgery Full time

Job summary

Framlingham Medical Practice have an exciting opportunity for an administrator to join our busy administrative team. You will work in conjunction with our highly experienced clinical team to assist with the smooth delivery of excellent patient care.

The role is offered on a part-time basis for 25 hours per week over 4 days.

Main duties of the job

The Administration team is a small accomplished team who have clinical and non-clinical experience which allows for a supportive team environment.

The team works across the main and branch surgery. They work very closely with the clinical team to ensure

Long Term Conditions are annually monitored in a timely manner Scanning and coding communication into patient records Allocating workflow for review by the clinical team Processing practice post and emails

About us

Framlingham Medical Practice is a rural dispensing practice with approximately 10,000 patients. We have our main site in Framlingham and a branch surgery in the village of Earl Soham.

Our practice team consists of:

4 GP Partners 1 salaried GP 2 On the day practitioners (Paramedic, Advanced Nurse Practitioner) 3 Practice nurses 1 Nurse Associate 1 Health Care Assistant 1 Phlebotomist A Dispensary Team Excellent Reception and Administrative support teams. Job description

Job responsibilities

ADMINISTRATION & COMMUNICATION

Administration duties

To have a thorough knowledge of all practice policies and procedures.

To work in accordance of written protocols To assist with specified work streams, as directed by the Administration Team Lead, to include:

o Process post and electronic communications on the day they arrive

o Record management

o Maintain retinal screening website

o Waiting list for 24 hour ECGs and 24 hour B/Ps

o Long Term Condition Review recalls & QOF targets

o Identify pre-diabetic patients and signpost to Diabetes Prevention Programme

o Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries

o Code clinical correspondence on patient record

o Patient record summarising

o Maintain website and Facebook Page

Any other Administration duties required as advised by the Operations Manager

Telephone & Communication

Handle all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff. Make appointments for patients in accordance with practice protocols Liaise with hospital and community staff

IT SKILLS

Computer

Daily monitoring and processing of all emails received in to the main surgery email account Ensure all Tasks and Notifications received via S1 are appropriately completed Ensure that emails on are regularly read and processed as required Person Specification

Qualifications

Essential

GCSE Mathematics and English (C or grade 4 and above) or equivalent

Experience

Essential

Administration experience Good communication skills Strong IT skills

Desirable

Working in a healthcare setting

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