Aftersales Manager

Found in: Talent UK C2 - 1 week ago

Newton Abbot, United Kingdom Kream Full time

A rare and exciting opportunity has arisen for an aspiring Workshop Controller, Service Manager, or existing Aftersales Manager.

We are supporting in the recruitment of an AFTERSALES MANAGER to lead the team at a busy franchised dealer in Newton Abbot, a top performer nationally for the brand.

Representing a high-quality brand, one of the UK’s best sellers, with a great reputation, this position is full of potential for a skilled Aftersales Professional . . .

You’ll be leading a team of 11 Technicians, along with Service Advisors, Parts Advisors and Administration to deliver the business objectives, brand commitments and consistent customer service excellence.

Responsibilities will include: –

  • Managing the Aftersales team ensuring all agreed customer service targets are met and the brand experience is delivered.
  • Ensuring that the team works effectively with the Sales and Administration teams (and, where necessary, also across other dealerships) to ensure excellent customer service.
  • Manage the day-to-day operations of the Service Department in terms of resource requirements to ensure the key targets of the franchise are achieved.
  • Proactively plan to achieve maximum efficiency, productivity and volume of throughput.
  • Achievement of the departmental budgets by innovative management and keen financial awareness.

The Head of Business is open to those looking to advance their career and take the next step up (Workshop Controllers, Service Managers or Assistant Aftersales Managers) , or existing Aftersales Managers seeking to align with a high-performing business.

Training and support, as necessary, can be provided for a candidate with the right core skillset.

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