Guest Service Manager

1 month ago

Blackburn, United Kingdom Hampton By Hilton Blackburn Full time

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away.

The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues. 

What we're looking for: 

We are seeking a confident and interpersonal individual who has a passion for all things hospitality You will have previous supervisory experience in ideally a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and learn new skills. You will be confident to speak with guests and resolve any queries quickly and efficiently. And will be keen to support front-of-house, utilising our front office system but also be eager to support hands-on within the kitchen and other areas of the hotel that require your support. 

Day in the life of:

You will be working in a multi-skilled position where you are trained to support all the functions within the hotel. Your role will primarily be positioned with the front-of-house team supporting both the reception desk and also food & beverage service. 

Your duties at the reception desk will include line managing the guest service assistants. You will inspire those around you and motivate the team to deliver the best possible service to our guests. You'll be in a hands-on position checking hotel guests in and out. In addition, you will support the food and beverage service within the hotel. This is inclusive of taking orders and serving drinks from the bar, cooking in the kitchen using the easy-to-prepare lounge bar menu, and delivering food to tables. 

In addition, you'll be a trusted member of the management team carrying out duty management shifts. This could include a range of activities such as health and safety duties, daily security checks and measures, human resources duties like supporting recruitment and inductions, managing guest welfare and safety, and resolving escalated guest quiries.



Example key responsibilities:

  • Hands-on support across reception and food & beverage. 
  • Coaching and mentoring the guest services assistants. 
  • Recruitment and onboarding of new team members. 
  • Duty management duties. 
  • Reviewing and supporting with the weekly rota. 
  • Cash and card handling duties. 
  • Act as a brand ambassador.

What you'll get in return:

  • Competitive pay and package
  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development opportunities
  • Free access to 24/7 employee assistance program
  • Additional annual leave and family leave
  • Service bonus for 5 and 10 years up to £1K
  • Team Member of the month - £100 and Team Member of the year - £500
  • Uniform Provided
This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

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