Hospitality Manager

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Hampton By Hilton Blackburn Full time

This stylish hotel, situated on the border of Hyndburn and Blackburn within the Frontier Retail Park, offers easy access to local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre, a 10-minute drive away.

The hotel boasts 150 bedrooms and ample parking for large group bookings. It embodies Hampton's culture of Hamptonality, providing a welcoming atmosphere with a bright and friendly team. Guests can unwind in the spacious lounge area, enjoying a drink and some food, or take advantage of the onsite gym.

As a key member of the management team, you will support the front-of-house team, working alongside the reception desk and food & beverage service. Your duties will include line managing the guest service assistants, inspiring and motivating the team to deliver exceptional service to our guests. You will also support the food and beverage service, taking orders, serving drinks from the bar, cooking in the kitchen, and delivering food to tables.

You will be a trusted member of the management team, carrying out duty management shifts, which may include health and safety duties, daily security checks, human resources tasks such as supporting recruitment and inductions, managing guest welfare and safety, and resolving escalated guest queries.

Key Responsibilities:

  • Hands-on support across reception and food & beverage.
  • Coaching and mentoring the guest services assistants.
  • Recruitment and onboarding of new team members.
  • Duty management duties.
  • Reviewing and supporting with the weekly rota.
  • Cash and card handling duties.
  • Act as a brand ambassador.

What You'll Get in Return:

  • Competitive pay and package.
  • Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
  • Continuous learning & development opportunities.
  • Free access to 24/7 employee assistance program.
  • Additional annual leave and family leave.
  • Service bonus for 5 and 10 years up to £1K.
  • Team Member of the month - £100 and Team Member of the year - £500.
  • Uniform Provided.

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