Executive Hotel Operations Leader

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Hampton By Hilton Blackburn Full time

About the Role

We are seeking an exceptional General Manager to lead our team at Hampton By Hilton Blackburn. The successful candidate will have a strong passion for delivering exceptional guest experiences, a proven track record of driving hotel performance, and the ability to inspire and motivate a team to achieve excellence.

Key Responsibilities

  1. Drive hotel performance through effective management of the hotel team, ensuring seamless operations and exceptional guest experiences.
  2. Develop and implement strategies to increase revenue, improve profitability, and enhance guest satisfaction.
  3. Lead by example, demonstrating a strong work ethic, a focus on customer service, and a commitment to excellence.
  4. Collaborate with the hotel team to identify and implement process improvements, ensuring efficient operations and high levels of guest satisfaction.
  5. Develop and maintain strong relationships with key stakeholders, including guests, owners, and partners.
  6. Stay up-to-date with industry trends, best practices, and regulatory requirements, ensuring the hotel remains a leader in the market.

Requirements

  • At least 2+ years of experience as a General Manager in a hotel environment.
  • Proven track record of driving hotel performance, improving profitability, and enhancing guest satisfaction.
  • Strong leadership and management skills, with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, owners, and partners.
  • Ability to work in a fast-paced environment, with a strong focus on customer service and employee satisfaction.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Recognition and reward for outstanding performance.
  • Collaborative and dynamic work environment.
  • Access to industry-leading training and development programs.


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