Service Desk Analyst
6 months ago
Service Desk Analyst
Date posted 02/22/ Location Edinburgh | United Kingdom Company WorldlineService Desk Analyst
Dalgety Bay, Dunfermline
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape .
The Opportunity
At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you have experience in helpdesk, then get ready to join our company
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.
Day-to-Day Responsibilities
To respond to inbound technical helpdesk tickets and answer inbound technical helpdesk calls within the agreed targeted timescales Provide the best possible standard of customer service ensuring regular progress updates and effective communication on ticket resolution To assist the merchant/customer with a resolution using the Ingenico tools provided, and to ensure that these tools are effectively managed and updated To follow the correct path of escalation where assistance or referral is required, and to be accountable for the result of your own actions or decisions To provide the best possible attendance and reliability, whilst showing flexibility with working hours and workloadsWho Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a straight forward and easy to understand way Able to work in a team environment and work to the technical helpdesk targets and objectives Ability to analyse problems and suggest solutions using “problem solving” tools provided Able to manage own workloads Ability to be flexible and work to changing priorities demanded by the customer requirements Able to deliver high levels of Accuracy and Quality in both problem resolution and root cause analysisIn addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.Have 30 days holiday + 4 bank holidaysHave employee private medical cover, access to a virtual GP serviceAccess to discounts and cash backs on shopping *Purchase a range of flexible benefits through salary sacrificeHave a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension schemeHave Pension – the company will match contributions up to 10%Application Process
We will endeavour to respond to all applicants within 7 working days. If selected, you can expect a screening interview with a recruiter and if moving to the next stage, there will be an interview with a Line Manager.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18, innovators and shape a tomorrow that is yours to own.
-
Service Desk Analyst
3 weeks ago
Stockbridge, City of Edinburgh, United Kingdom CV-Library Full timeService Desk Analyst Edinburgh £35,000 - £39,000 Head Resourcing is currently recruiting for an experienced Service Desk Analyst to join a leading client based in Edinburgh. You will be joining a growing and passionate team that support their users by providing first class service across a wide range of technologies. As part of a large team of...
-
IT Service Desk Operations Administrator
4 weeks ago
Edinburgh, United Kingdom Menzies Distribution Full timeMenzies Distribution Ltd seeks a skilled IT Service Desk Admin Analyst to provide 24/7 service desk operations support. This role involves working closely with the Service Desk Manager to handle queries via the Service Now system and delivering first and second-line fixes.As an IT Service Desk Admin Analyst, you will play a key part in delivering an...
-
IT Service Desk Apprentice
6 months ago
Edinburgh, United Kingdom QA Apprenticeships Full time**Employer description**: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. To help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of...
-
Service Desk Analyst
1 week ago
Edinburgh, Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full timeWe have an exciting opportunity for an IT professional to join our Service Desk team and provide technical support to our users.About the RoleTest, commission and install new software, hardware and IT systems.Contribute to the development and documentation of IT procedures and processes.Act as a technical resource in projects as directed by manager.Candidate...
-
Service Desk Team Lead
3 weeks ago
Edinburgh, United Kingdom Jobheron Full timeThe company is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland. They currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.Due to an internal move, they are looking for a Service Desk Team Lead...
-
Help Desk Analyst
7 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Full timeJob SummaryHead Resourcing is recruiting for a skilled Service Desk Analyst to support clients based in Edinburgh. The ideal candidate will possess strong technical skills and excellent customer service abilities, enabling them to provide effective support across a wide range of technologies.Main Duties and ResponsibilitiesTo deliver technical assistance and...
-
Service Desk Team Lead
2 months ago
Edinburgh, Midlothian, Milton Bridge, United Kingdom Jobheron Full timeThe company is a Microsoft Solutions Partner and a Microsoft Tier 1 Cloud Solutions Provider IT Consultancy firm based in Scotland. They currently hold 5 out of 6 Microsoft Designations and 3 specialisations in Calling for Microsoft Teams, Cloud Security and Identity and Access Management.Due to an internal move, they are looking for a Service Desk Team Lead...
-
Service Desk Analyst
6 months ago
Edinburgh, United Kingdom Worldline Full timeService Desk Analyst Dalgety Bay, Dunfermline This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San...
-
Service Desk Coordinator
1 month ago
Edinburgh, Edinburgh, United Kingdom Eden Scott Full timeService Desk Coordinator RoleEden Scott is seeking an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role.The successful candidate will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure,...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready. They pride themselves...
-
Service Desk Coordinator
3 weeks ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready. They pride...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready. They pride themselves...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready. They pride themselves on...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role.You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready.They pride themselves on...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role.You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready.They pride themselves on...
-
Service Desk Coordinator
2 months ago
Edinburgh, United Kingdom Eden Scott Full timeExcellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role.You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational, and future-ready.They pride themselves on...
-
IT Support Analyst
3 weeks ago
Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full time €30,000 - €38,000IT Support Analyst (2nd line)-Permanent – Edinburgh - £30k to 38k plus benefits Change Digital are recruiting for our global client an IT Support Analyst to join a busy service desk based onsite in central Edinburgh. This position requires strong customer service skills, troubleshooting, problem skills. You will be involved in installing, configuring...
-
IT Support Analyst
3 weeks ago
Edinburgh, United Kingdom Change Digital – Digital & Tech Recruitment Full timeIT Support Analyst (2nd line)-Permanent – Edinburgh - £30k to 38k plus benefitsChange Digital are recruiting for our global client an IT Support Analyst to join a busy service desk based onsite in central Edinburgh. This position requires strong customer service skills, troubleshooting, problem skills. You will be involved in installing, configuring and...
-
Service Desk Technician
7 days ago
Edinburgh, Edinburgh, United Kingdom Head Resourcing Full timeAbout the JobWe are currently seeking an experienced Service Desk Analyst to join our team at Head Resourcing, supporting clients based in Edinburgh. This role involves delivering high-quality technical support across various technologies, ensuring seamless resolution of customer issues.Main ResponsibilitiesInstall, configure, and document systems according...
-
IT Support Analyst
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Change Digital - Digital & Tech Recruitment Full timeIT Support Analyst - Permanent RoleChange Digital is seeking a skilled IT Support Analyst to join our global client's service desk in central Edinburgh. This role involves installing, configuring, and documenting systems, software, and hardware within a Microsoft environment.Key Responsibilities:Provide technical support to users on a busy service...
