Technical Account Manager

2 months ago

Manchester, United Kingdom NQC Full time

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our continued growth, we have a new role within the Client Management team for the position of a Technical Delivery/Account Manager. Within this role, you will be responsible for proactively supporting the wider team that focuses on our Automotive clients from a technical perspective. You will do this through tasks such as training and development, analysis of customer feedback, implementation of new systems and acting as the go-between for the client team with the wider company.

Key Responsibilities

As a Technical Delivery Manager, you will undertake the following responsibilities as part of your day to day activities:

Support focus:

  • Lead on customer-related SUP tickets and change requests to ensure progression and ensure timely resolution/implementation.
  • Monitoring of customer activity (proactively understanding usage to identify potential issues/usability improvements) - suggesting feature/platform enhancements where needed.
  • Assist the client team with their technical knowledge (API, new features etc.)

Product focus: 

  • Internal training (continuous monitoring of existing products).
  • Act as an in-between for the client team and product team to field feedback (ensuring progression/resolution).
  • Assist Client Delivery Executives in new/bespoke product creation (i.e. follow ons) with Project Managers. 

General tasks:

  • Lead on ad-hoc projects such as technology implementation.
  • Assist with the creation of digital resources and automation of tasks.
  • Any other ad-hoc duties as assigned.

Requirements

To be successful in this role, you will ideally meet these requirements:

  • Experience working on technical projects within a client facing environment.
  • The ability to develop a solid understanding of the technology and platforms used by NQC.
  • Experience in supporting wider members of the team at all levels (onboarding/entry level to established team members).
  • Excellent written and verbal communication skills, with the ability to clearly communicate technical information to both technical and non-technical audiences.
  • Ability to identify and resolve technical challenges creatively and efficiently, keeping projects moving forward despite obstacles.
  • Strong organisational and time management skills to juggle multiple projects, deadlines, and priorities effectively.
  • Ability to analyse project data and metrics to identify areas for improvement and make informed decisions.

Key Competencies

  • Is consistently motivated, committed and able to perform duties in all situations.
  • Communicates and receives ideas, views and information to achieve understanding.
  • Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
  • Plans and prioritises activities and resources to maximise performance and minimise errors. 
  • Thinks creatively and embraces opportunities for change. 
  • Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

Benefits

  • Competitive Salary.
  • Hybrid working policy.
  • Private pension scheme.
  • 25 days holiday (Increasing with service) + bank holidays.
  • Enhanced Maternity and Paternity Leave.
  • Health Cash Plan.
  • Learning & Development through Udemy platform.
  • 24/7 Access to a Virtual GP.
  • Life Assurance (4 x Salary after probation period).
  • Regular company socials & events.
  • YuLife: Employee benefits and lifestyle platform.

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