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Welcome & Service Assistant

2 months ago

Woodbridge, United Kingdom National Trust Full time

Summary

***INTERNAL APPLICANTS ONLY PLEASE***

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 hourly rate

Contract duration: Permanent

Hours:  This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours year and you'll be working from 9am-5pm Monday to Sunday.

What it's like to work here

Reporting into our Visitor Welcome Manager, you’ll work as part of a friendly team of staff and volunteers, welcoming our visitors, answering queries, and offering advice and guidance to help them make the most of their visit to Sutton Hoo. You'll be working more hours during our busy season from March – October and less when the site moves into Winter hours from November .

Every year over 140,000 people visit Sutton Hoo to see a place often referred to as the first page of English history. This Anglo-Saxon burial site is home to a series of burial mounds including the famous Mound One ship burial. There is also an exhibition hall, house, cafe, shop, visitor welcome building, second hand bookshop and education area.

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service. 

Who we're looking for

We'd love to hear from you if you're:

customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places