Welcome & Service Assistant

3 months ago


Woodbridge, United Kingdom National Trust Full time

We're looking for someone to join our super friendly Welcome team over the summer when we are extremely busy, to be our "go to" person whenever extra help is needed.

**Salary**:£10.78 per hour

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Reporting to the Welcome Manager, you'll be working as part of a team of 5 Welcome & Service Assistants and supported by a fantastic group of Welcome volunteers. The Welcome Team provide an exceptional level of service as the first point of contact for our visitors. With our detailed knowledge of the site, we help visitors plan to get the most out of their day, inspire their curiosity and encourage them to explore this fascinating place.

Sutton Hoo is home to one of the most significant archaeological discoveries of all time. The estate consists of over 245 acres with stunning views across the River Deben. There are also numerous walks, the High Hall exhibition, Tranmer House, café, shop, second hand bookshop and play area.

What you'll be doing:Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 23/09/23)



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