Therapy Administration Lead

3 weeks ago

London, United Kingdom Priory Group Full time

Therapy Administration Lead

Reference

PRI91347

Location

Priory Hospital Roehampton, Priory Lane, Roehampton, SW15 5JJ

Salary

£30,000

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert Role Description

Job Purpose

Working as part of the Therapy Leadership Team and reporting to the Therapy Business Manager, you will hold direct management responsibility for the Therapy Administration Department. Your team will deliver an efficient and high quality service to guests, patients and staff across Priory Hospital Roehampton and Wimbledon Park Clinic. They will greet and assist all arrivals and complete necessary therapy administration work as and when required and also on an ad-hoc basis. The team also holds responsibility for front of house duties at our second location, Wimbledon Park Clinic.


Responsibilities

Reception at Wimbledon Park Clinic
Line Management of Therapy Administrators
Build the work rota for the therapy admin team
Redirecting and handling mail
Supporting the Outpatient Therapy Lead with business objectives as appropriate
Ensuring the Reception area is maintained to a clean, tidy and professional standard
Administration 
Ensure guest security paperwork is completed (where required)
Support the culture and direction of the therapy service and wider hospital, bringing innovative thinking and a solution focused approach to problem solving
Liaises with key unit personnel to ensure that all funding is in place, prior to patient’s treatment, as well as contacting 
the necessary external organisations to obtain the appropriate funding guarantees
Work closely with the Admissions Manager and Lead Medical Secretary to build strong communication across all admin functions
Develops working relationships with purchasers and insurance companies, ensuring that requests are dealt with 
promptly and efficiently
Updates patient details within Priory systems, ensuring accuracy of all data input. Uses a variety of internal systems 
to ensure that all current patients are funded
Ensuring all Daily treatment charges are added to billing system
Management and investigation of queries.
Processing of specified invoices, investigating and resolving invoicing queries
Ensure all forms of data are correctly recorded and managed
Proactive management of therapy costs, ensuring accurate rates and Bill Codes are utilised 
You will be expected to provide cover and support to the wider team and site as and when needed

Knowledge / Education / Skills

The post holder ideally will have knowledge of administration tasks and have the relevant skill set in order to deal with fast incoming tasks and duties. Prior experience of Priory referral management and clinical record keeping processes will be extremely beneficial. Other desirable skills include:

Microsoft Office (excel in particular)
Time management
Strong organisational skills
Comfortable working to deadlines
Excellent customer service skills
Data analysis
Management & Leadership

Experience

The post holder will ideally have been in a similar role previously and have relevant experience in an administration background with exposure to management and leadership.

The candidate will also have experience in answering phone calls in a professional telephone manner, dealing with customer queries, signposting and redirecting questions.

Communication

Communication within the role is vital and plays a big part in your daily tasks. Within your role, you will speak with patients, both inpatient and outpatient (if applicable), colleagues from all departments, managers and third parties.


Responsibility 

Shared responsibility for the confidentiality, security and accuracy of patient records, data and information. Ensuring good 
quality patient documentation, which meets the Regulatory guidelines and statutory requirements.

Safeguarding

All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). 
Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority 
Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake 
additional training appropriate to their role.

Working Environment

Site based role.

Division DBS info

About us

From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

No agencies please

If you forward any CV’s to the Priory Group and you are not on the Priory Group PSL and have not been asked to work on the above role we will accept the CV’as a gift.

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