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Employee Relations Advisor
3 months ago
Join us and help deliver the exceptional, every day.
ER Advisor
Your new role
You will be joining a team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in their management of ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.
This is a hybrid role normally 2 days per week in the office, (Bristol or Birmingham) with flexible working available. We support continuous development including those who wish to continue or begin their CIPD studies., via the apprenticeship levy.
What to expect
Management of your own caseload of complex ER issues using your knowledge in ER and employment law, from receipt of a case through to its conclusion Utilise technology, including our case management system, to remotely deliver a quality service to our customers across the UK and Europe Exposure to a wide variety of contracts across many sectors, both public and private Be part of a wider customer service focussed People Support team, Mitie's central HR function Opportunity to collaborate with experts in our legal team in the management of Early Conciliation and ET claims, and with our and Occupational Health providers Conduct ER policy and process reviews and make recommendations for improvement. and drive the implementation of improved services, policies, and procedures. Build relationships with the wider HR team and escalate significant concerns in their business areas. Collaborate with senior stakeholders including HR Managers, HR Business Partners, ER Managers and Head of ER for referral of high risk ER cases. What we are looking forEmployee Relations knowledge and experience or operational management experience
CIPD qualified or looking for the opportunity to be supported with your studies HR shared service centre experience preferable. Proficient IT skills including MS Word, MS Excel and MS PowerPoint. Experience using an HR case management system An understanding of HR systems would be an advantage. Up to date working knowledge of current employment law. HR advisory experience, with a good working knowledge of theory and best practice. Experience of working in a unionised environment preferable. Strong understanding of and respect for confidentiality.Competencies
Curious thinker - has an inquisitive mind, researches and asks questions. Strong customer service focus, with excellent written and oral communication skills. Strong case management skills where there are competing priorities Well organised, with the ability to work to tight deadlines and excellent attention to detail. Ability to work well in a team and to work on own initiative. Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.Demonstrates resilience - maintains effective work behaviour in the face of setbacks or pressure.
Action orientated - demonstrates a readiness to make decisions, take the initiative and originate action.Self-Development. Actively seeks out learning opportunities and feedback on performance.Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
