Receptionist

1 week ago

New Mills, United Kingdom Arden House Medical Practice Full time

Job summary

:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Reception

Listening skills, accurate note taking.

Greeting patients, face to face and via the telephone

Booking appointments and dealing with telephone queries

Processing the website requests and queries

Contacting patients on behalf of the doctors and passing on information regarding medication or treatment etc.

Occasional chaperone

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Maintain confidentiality.

Computer literacy

Process patient information using clinical systems (EMIS, ACCURX)

Process repeat prescription requests in accordance with practice guidelines

Email patient summaries to consultant secretaries or care homes etc.

Other Tasks

Occasionally deal with spillages and

Check stock in GPs rooms.

Ensure building security have thorough knowledge of doors/windows/alarm.

Any other tasks allocated by clinical team or managers.

Online training.

Attend monthly training days.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Mandatory training modules. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.

This job description is a summary of the job and not an exhaustive or comprehensive list of all responsibilities, tasks or duties.

Person Specification

Experience

Essential

A good standard of secondary education. At least one years experience of working in a reception environment or with the general public. Excellent communication skills, listening skills, compassion and empathy. Excellent Teamwork skills. Self motivated and organised. Able to ask questions if unsure of anything.

Desirable

Knowledge of EMIS or clinical systems Experience of working in a health or care setting

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