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Outpatients Clerk

3 months ago

NewcastleunderLyme, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

An opportunity has arisen to join the Outpatients administrative team as an Outpatients Clerk.

The role will comprise of booking patient appointments across a range of specialities for the Cancer Bureau. As an Outpatients Clerk you will be required to book any patients referred into the trust on a suspected cancer pathway into an appointment in accordance to NHS national targets. You will also be expected to support across other areas of outpatients should the need arise.

Team working skills are essential as is the ability to be self motivated with the ability to work independently using your own initiative when needed.

Main duties of the job

The post holder is responsible for the patient's journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the Trust's targets. Identify, analyse and resolve issues relating to the patient pathway. To ensure that any subsequent follow-up appointment is patient focused, efficient and effective. Incorporating use of all the Trusts systems including: E-Referral Patient Administration system, I-portal and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Essential Skills

Essential

Previous or current IT use/ Skills

Desirable

Previous NHS experience

Esssential Skills

Essential

3 GCSEs or relevant qualifications

Desirable

1 year + administration experience