Band 2 Bank Admin Assistant

3 weeks ago

Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time

Job summary

Learning and Development are looking for an individual who has excellent technical skills, specifically covering databases, learning management systems and Excel. Excellent written and verbal communication skills are essential as the role involves researching technical queries and offering solutions by email.

Please note. This post would be unsuitable for anyone seeking work outside of normal business hours such as evenings, nights or weekends. This post will be adhoc hours as and when required.

This advert may close earlier than the published date if a high volume of applications have been received.

Main duties of the job

To work as part of our technology enhanced learning team providing temporary, adhoc, high quality and co-ordinated support.

To provide a high level of technical skills to support databases and learning management systems.

To ensure that standards of service appropriate to the area of work are met and act and report on any concerns and delays that will affect staff, service, patients, or the organisation.

About us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1 million people living in Leicester, Leicestershire and Rutland.

Here at LPT, our values are Compassion, Respect, Integrity and Trust, which we keep at the heart of everything we do.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information are contained in the attached document titled Information for Applicants.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job description

Job responsibilities

The post will vary depending on the assignment and department you are booked for. In essence you will be helping the Trust ensure continuous delivery of our services to our service users by providing short-term admin cover.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto the attached Job Description and Person Specification.

Person Specification

Interpersonal Skills

Essential

Ability to communicate effectively at all levels using a variety of mediums to contribute to an effective work environment that creates positive working relationships. Ability to work effectively with others.

Desirable

Ability to deal with complaints or difficult / emotive situations, as they arise taking appropriate action and knowing when to escalate.

Experience

Essential

Previous administration experience in a technical environment or evidence of education or training undertaken in computer science, digital learning, web design or database management

Desirable

Previous experience in an NHS environment

Knowledge and Skills

Essential

Excellent written and verbal communication skills. Excellent IT skills including proficient use of Microsoft Office packages (or similar)

Desirable

Experience with databases, programming, web design or learning management systems Experience or a good understanding of eLearning authoring software Experience or a good understanding of Adobe Creative Suite Experience of producing transcripts or video subtitles

Qualifications

Essential

GCSE English Language and Maths Grade 4 or above or equivalent qualifications. Where an equivalent qualification has been obtained, please detail how this meets the minimum GCSE requirements in the supporting information section. , Functional Skills Level 2 qualification in English is equivalent to a Grade 4 or above.

Personal Attributes

Essential

Ability to acclimate quickly with the capability to learn processes on the job and within a relatively short period of time. Ability to organise, plan and prioritise own workload to meet deadlines. Ability to work flexibly to meet the needs of the service. Ability to communicate IT solutions to learners in a manner that is easily understood

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