Sales Office Manager

4 weeks ago

Antrim, United Kingdom SAM Mouldings Full time
Job Description

Working for SAM

Founded in 1990, SAM is the UK and Ireland market leader in MDF Mouldings, and a highly successful family run business. With factories and offices in Northern Ireland and England, and continued investment into our product quality, range, availability and delivery, SAM is well placed to provide a market leading, consistent, and reliable service package to customers through our personable and professional team.

SAM Values

Founded by Sam and Julienne McCrea, the company remains a family-owned business. We have strong core values of teamwork, integrity, respect, and loyalty – ethics that apply throughout the business. Our commitment to our people is reflected in the fact that in 2004 we were the first manufacturing company in the world to achieve Investors in People Champion status.

SAM is an Investors in People Gold accredited organisation since 2017. Our people have always been our greatest asset and our company’s success would not be possible without the hard work, dedication, and commitment of our employees.

Job Summary

We are currently recruiting for a new position within the SAM Team, Sales Office Manager.  Reporting to the Head of Internal Sales & Marketing, you will join a team that values your expertise and encourages a supportive and inclusive workplace culture.  The team consists of 5 sales co-ordinators and 1 sales office supervisor.  You will also work closely with our external sales & marketing team.

As Sales Office Manager you will effectively manage the internal sales team and work closely with the external sales team to deliver business class service levels to all customers on time, efficiently and within budget whilst continually increasing company profitable sales.

About The Role

Roles and responsibilities

·       Lead the internal sales team to ensure we increase customer spend and that their order expectations are met on time, in full, efficiently and within budget.

·       Manage the quotation process to ensure we win business at profitable contribution levels and satisfy customer expectations.

·       Overseeing the external sales team activity to ensure all systems are updated and meeting outcomes are actioned and communicated accurately and timely.

·       Liaise regularly with all relevant departments to ensure customer expectations are managed and delivered. 

·       Promote and ensure compliance with the company’s Integrated Management System to include quality, environmental and safety requirements as the norm across the team members and promote a culture of standardised work.

·       Create, develop and ensure accountability for departmental key performance indicators, tactical plans and departmental projects to ensure company strategic goals are achieved. This will include analysis of margins, conversion rates, market gap opportunities and all relevant information required for sales meetings.

·       Lead relevant departmental communication forums, encouraging two-way communication, and ensure company information is communicated effectively.

·       Champion effective employee relations whilst demonstrating a flexible management style, adopting the appropriate style for the given situation.

·       Attract, retain and build high performing teams and promote SAM as the company of choice.

·       All other duties as required.

About the candidate:

·       Excellent interpersonal skills.

·       You must be professional, have a high degree of initiative and have the ability to relate to and understand all areas of the business.

·       You need to demonstrate and lead by the company values.

·       You must be flexible with regards your working hours and be able to travel outside of Northern Ireland if required.

Hours of work:

Monday - Friday 08:30am - 17:00pm

Employee benefits:

·        Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)  

·        Total customer satisfaction bonus to a maximum amount of £750 per year – assuming no quality mistakes occur.

·        Free money back via Westfield health care scheme (available after 6 months service).

·        Death in service cover = 7 times salary

·        5.8 weeks holiday. 5 extra loyalty days can be accrued which is linked to service.

·        Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)

·        Homeworking policy

·        Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year.

·        Annual team vote for company charity partner and regular team fundraising activities.

·        Monthly company value awards.

·        Bright idea awards.

·        Holiday treats.

·        Service Awards.

Skills Needed

About The Company

Founded by Sam and Julienne McCrea in 1990, SAM is still a family run business today. For over 30 years, SAM has been trusted by the construction and home improvement industries to manufacture quality MDF mouldings that have been fitted in homes, offices, hotels and other commercial buildings across the UK, Ireland, Europe and as far afield as the United States of America.

With factories and offices in Northern Ireland and England, and continued investment into our product quality, range, availability and delivery, SAM is well placed to provide a market leading, consistent and reliable service package to customers through our personable and professional team.

Company Culture

SAM is a family run business founded in 1990, with two sites in Antrim and Donington (Spalding, Lincolnshire). We have strong core values of Teamwork, Integrity, Respect, and Loyalty – ethics that apply throughout the business. Our commitment to our people is reflected in the fact that in 2004, we were the first manufacturing company in the world to achieve Investors in People Champion status.

SAM is an Investors in People Gold accredited organisation since 2017. Our people have always been our greatest asset and our company’s success would not be possible without the hard work, dedication, and commitment of our employees.

Desired Criteria

  • •Experience in a busy internal sales office environment for a company that manufactures made to order products.

Required Criteria

  • •Minimum of 3 years’ experience in a management position with 2+ direct reports OR 4 years’ equivalent experience at Supervisor Level with 2+ direct reports.
  • •Minimum of 3 years’ experience building customer relationships, resolving customer queries, and delivering suitable outcomes for both the customer and company.
  • •Ability to problem solve and have excellent analytical skills to interpret sales performance and market trend information.
  • •Experience of ERP & CRM systems
  • •Proficient in Microsoft packages, such as excel.

Closing DateMonday 10th June, 2024

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