Front Office Receptionist
1 month ago
As our next Team Leaderyou
Would describe yourself as acommitted leader with a deep understanding of other people adistinct personality and someone who can work in a structuredway:
- Leadand supervise the daytoday operation of the department to ensureservice standards are followed with friendly and engagingservice.
- Are confident in all aspects of guestrelations receiving and recognising all guests including those whorequire special attention.
- Maintain strongworking relationships and communicate with alldepartments.
- Lead by example when attending toguest requests. Show efficiency in constantly striving toprovide Total Customer Satisfaction.
- Work dutymanager shifts as and when required taking full responsibility ofthe hotel.
- Assist in conducting training forall Front Officeemployees.
- Take everyopportunity to be a salesperson by active selling of specialpromotions and facilities available within theHotel.
- Ensure department policies andprocedures are understood by all employees and observed in tasksperformed.
- Ensure effective communication ofnew and updated information regarding policies rates and generalhotel information.
- Implement the Accor valuesand Accor customer vision to Offer the Best Service to OurCustomers.
- You will be working both Night andDay shifts and requires greatflexibility.
Inshort: You will welcome the guests and provide support andleadership to all Reception Team Members through coaching mentoringand training to ensure guests satisfaction by providing highquality services with a warm and friendly approach. You are theface of Mercure Bedford CentreHotel.
Qualifications :
WorkExperience
* Experience in workingin Front Office Reception within a hotel ismust
* Experience with Opera Cloud isdesirable
* Passion for CustomerService
* Great CommunicationSkills
* Knowledge of Opera isrequired
* Problem Solvingabilities
* Friendly andApproachable
RemoteWork :
No
EmploymentType :
Parttime
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