AV Team Lead

1 month ago

London, United Kingdom proAV Limited Full time
About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced Team Lead to be a key part of our London team, representing proAV.

One of many openings available at proAV (who have over team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training.

This is an exciting opportunity for an exceptional, experienced Team Lead to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Operational Responsibilities

Service ownership of all aspects of day to day delivery to our clients and partners

Staff management to the onsite team/s and rota

Provide comprehensive reporting to the service delivery and account manager

Attend monthly and quarterly service review meetings

Providing a senior level of technical support at the point of escalation.

Primary point of contact onsite for our client Operational Coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison

Onsite expectations

Strong leadership and team building initiatives Onboarding and training new staff members Conduct regular one to one meeting’s with individual staff members

Conduct weekly meetings to consistently improve the onsite service

Identify and support training requirements or skills gaps within the team

Assist human resourcing with return to work interviews (RTW), probation reviews, and incident investigations.

Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer

Performance improvement management if required

Preferred experience

Minimum of five years corporate AV support background

Ability to mentor, train and develop team members

Knowledge of Audio-Visual systems and technologies

Knowledge in Event audio, video and lighting equipment both digital and analogue

Ability to quickly adapt to changing needs, infrastructure, and evolving business processes

Ability to analyse metrics, extracts trending data, provide status reports and provide continuous improvement recommendations

Ability to multitask and work under pressure to strict deadlines

Remain client facing and calm under pressure at all times

Have excellent communication, time management, presentation and organisational skills

Be enthusiastic and self-motivated

Be able to establish productive relationships with people at all levels

Ability to use own initiative appropriately

Previous experience in managing a team Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner

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