Av Operations Lead

3 weeks ago

London, United Kingdom NBCUniversal Full time

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

**Job Description**:
The AV Operations Lead is responsible for being the lead member and main point of contact of NBCU International operational activities. This can range from running live and virtual events and meeting room support to being responsible for troubleshooting faults and working with AV Engineering and AV vendors to support physical deployments within NBCU locations. This role requires a highly organised individual who can work independently and proactively but also flexibly to support business requirements.

**RESPONSIBILITIES**
- Providing expert knowledge within AV to London HQ but also acting as a technical advisor and escalation point for all international locations.
- Video Conferencing Support - Providing meeting set ups and technical assistance when required.
- Event Support - Main contact providing technical event set ups and managing productions such as Town Halls, Social Events and Panels.
- Performing and leading proactive room checks based on business and team processes.
- Resolving AV issues in meeting rooms and being the escalation point between junior members and engineering.
- Providing hands on project support to installations and deployment projects.
- Ensuring AV documentation is accurate and updated frequently.
- Leading and creating training sessions and materials for customers on best practice and AV processes.
- Managing AV vendors and ensuring timely resolution of AV issues that have been outsourced.
- Tracing network related faults in relation to AV equipment.
- Management of AV Mailbox, ServiceNow queue and other sources of information.
- Working with IT team to ensure joint effort to resolve technical issues.
- Escalation point for International AV issues acting as a AV ServiceDesk for all locations feeding into the VNOC.
- Responsible for owning all business-as-usual activities outside of capital funded projects.
- Occasional out of hours work such as power down activities.

**Qualifications**:
**EXPERIENCE & SKILLS**
- Exceptional knowledge of Microsoft Teams, Tandberg, Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), AMX and AV cloud collaboration solutions.
- Configure, support, troubleshoot and resolve issues associated with Audio Visual hardware and software.
- Experience installing AV hardware such as TV’s, structured cabling, and other AV equipment such as processors and Video Conferencing equipment in corporate environments.
- Experience with IPTV solutions and understanding of backbone technology.
- Experience supporting and managing digital signage screens physically and from a central server.
- Experience providing event support ranging from PA system installs and managing multiple screens to offering technical guidance on how to run productions and video reels etc.
- High level understanding of AV signal flows and networking.
- Excellent verbal and written skills.
- Experience of creating and updating documentation and user guides.
- Ability to create/review technical drawings such as elevations and schematics.
- Desirable - Ability to use CAD.
- Able to work independently but also part of a small team interfacing with other resource groups such as Facilities, Engineering, and IT.

**REQUIREMENTS**
- Eligibility to work in EU
- Ability to travel globally.

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, w

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