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Av Team Leader

4 months ago

London, United Kingdom ATA Full time

**AV Team Leader - London - £35,000 to £45,000**

We are working closely with a leading AV integrator who are recruiting for a lead role based within a service contract onsite in Central London.

You will be working onsite, taking full responsibility for monitoring AV Mailbox & AV ticketing system, handling of AV telephone enquiries, daily room checks, meet and greets, basic VC/AV meeting set up and level 1 support for technical issues.

**Key Responsibilities**
- Service Ownership of all aspects of day to day delivery to our clients and partners
- Primary point of contact onsite for our client
- Staff management to the onsite team/s and rota
- Provide comprehensive reporting to the service delivery and account manager
- Attend monthly and quarterly service review meetings
- Provide a senior level of technical support at the point of escalation
- Operational coordination between teams including the technical helpdesk, field service, projects teams and client liaison

**Expectations of an onsite Team Leader**:

- Strong leadership and team building initiatives
- Conduct weekly meetings to consistently improve the onsite service
- Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer

**Desirable skills**:

- Minimum of three years corporate AV support background
- Knowledge of Audio-Visual systems and technologies
- Knowledge in Event audio, video and lighting equipment both digital and analogue
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
- Ability to multitask and work under pressure to meet strict deadlines
- Remain client facing and calm under pressure at all times
- Have excellent communication, time management, presentation and organizational skills
- Be enthusiastic and self-motivated
- Be able to establish productive relationships with people at all levels
- Ability to use own initiative appropriately
- Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- Company car
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person