Operations Manager

4 weeks ago

Southampton, United Kingdom K L Recruitment Solutions Ltd Full time

We are excited to be supporting the search for an exceptional Operations Manager to join a prestigious Shopping/Leisure Destination in Southampton.


This is a rare opportunity to be part of the senior leadership team in a role that goes far beyond traditional operations management. As the Operations Manager, you will have the power to inspire and influence 100 colleagues, over 150 occupiers, and nearly 17 million annual guests.


Key Objectives

  • Ensure all H&S and Environmental statutory & best practice procedures and systems are complied with.
  • Management of the contracted service teams (through their managers), in particular contracts associated with Soft Services, Hard Services and Vertical Transportation.
  • Responsible for operational budget lines
  • Ensure the delivery of the Destination’s Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets
  • Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting.
  • Ensure any documentation, Destination plans and technical drawings held locally are uploaded CAFM system


Key Responsibilities

  • Deputise for the General Manager in their absence.
  • Assume the role of Duty Manager when required.
  • Oversee all operational and facilities management for the Destination.
  • Ensure that all insurers’ requirements are always complied with.
  • Liaise with the managing agents wider FM team.
  • Further develop and ensure compliance with the Destination’s emergency planning and business continuity plan, reviewing and updating as necessary
  • Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival.
  • Co-ordinate and direct Landlord’s major works.
  • Oversee all accident and incident reporting, including insurance and statutory forms and procedures.
  • Motivate the contractors to achieve required standards.
  • Assist Managing Agent in any shop fit plan approvals.
  • Manage operations team, with direct line management
  • Tenant liaison – foster good relationships and regular communication with tenants.

This key position is part of the on site Senior Leadership Team. It is an great opportunity to challenge you to excel & innovate & be a part of the exciting future for the Destination.

Candidates must hold experience working across mixed use, Retail & high footfall destinations.

Contact me now for further details.



Requirements


Experience, Knowledge & Qualifications

  • Ideally a recognised and certificated H&S qualification with a minimum 3 years’ experience in a Shopping Destination/FM focused environment with responsibility for managing H&S.
  • Ideally SIA licensed DS/SG and Public Space Surveillance.
  • Proven experience in forging relationships with key community stakeholders. Police, Fire, Local Authority.
  • Good administrative and IT skills (Word, Excel, and PowerPoint).
  • Good numeracy skills with at least 3 years’ experience setting and managing budgets, meeting deadlines, and working within financial limits.
  • Strong customer relations skills, and ability to work and integrate in an already established team.
  • Experience of contract procurement.
  • Management of contractors (minimum 3 years) ideally within a Shopping Destination environment.





BenefitsExcellent salary + benefits package

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