Sr. Account Manager

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Copyright Clearance Center (CCC) Full time

CCC are looking to recruit a Senior Account Manager.

This role will provide account management services to a named list of important Software Professional Services (SPS) clients. The position will interact externally with multiple levels (including senior management contacts) within the specified SPS client organisations to ensure continuing satisfaction, identify and nurture leads, introduce and grow revenue opportunities and operational efficiencies. The position will also interact internally with an extensive range of CCC colleagues as the account expert and internal leader of the accounts. 

What you will be doing:   

Providing ongoing direction and support as Account Manager to a defined list of SPS Accounts ensuring that the relationship and revenue targets are met. Working with the customer to ensure the delivered solution functionality is completely understood and adopted by the business. Creating and delivering periodic account reviews to multiple levels within client accounts  Helping inform and educate clients on the ways CCC creates value for the account and the wider industry Meeting assigned targets for revenue, inventory and other business objectives as defined  Evaluating, clarifying, and validating clients needs on an ongoing basis Actively extending the network with identified personas within the assigned client base Proactively addressing client needs, issues, and requests to maintain a positive and productive relationship. Internally aligning, managing, and streamlining CCC’s output to the designated clients Working closely with various teams within CCC (such as sales, product development, and support) to effectively serve the client's needs. Seeking out opportunities to expand business with existing customers, such as upselling and cross-selling products/services Serving as the primary point of contact within CCC for the assigned client list, having deep knowledge of each account.

What you’ll need:

Bachelor’s degree required. 4+ years of proven success in account management, preferably within a professional services environment. Experience in the publishing industry is a significant advantage. Strong relationship-building skills, with the ability to connect with individuals at all organisational levels – both domestically and internationally. Exceptional communicator, both written and verbal. Proficient with standard software tools (MS Office, Salesforce, etc.) and industry-specific tools (e.g.,project management software like Jira) Must be available to travel occasionally and independently, confidently representing the company at external events and meetings. Self-motivated and proactive, with a demonstrated ability to take ownership of client relationships. Project management experience desirable

Success Competencies:

Excellent interpersonal and networking skills Relationship and Account Management Business development interest and capabilities Customer Orientation - Gains insight into customer needs and maintains effective customer relationships Performs at a high level independently while working effectively as part of a close-knit team Self-motivated and well organised with the ability to problem solve, multitask, and prioritise to meet measurable objectives Effective project management skills Work with SPS and sales to ensure that new opportunities will work for a client in a way that it meets their overall technology strategy and business goals. Highly collaborative, with the ability to work effectively across different departments within the company.

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