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Band 2 Reception/Admin Assistant

4 months ago

Telford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

Job summary

We are seeking a bright and friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.

Main duties of the job

Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments Carry out administrative tasks such as photocopying, scanning, uploading documents Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc) Manage and deal with calls from service users, families, carers, and other professionals Support the team in carrying out admin work requests via the centralised admin inbox Reception duties

About us

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by

Supporting your career development and progression. Excellent NHS Pension scheme Generous maternity, paternity, adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave. Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients. Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccination every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job description

Job responsibilities

The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

Person Specification

Qualifications & Trainning

Essential

NVQ Level 2 in Business Administration (or equivalent level of administrative experience). OCR/RSA II or equivalent experience.

Desirable

Minimum 1 year admin experience

Experience

Essential

Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision. Dealing with the public

Desirable

Previous experience of working within the NHS Experience of using RiO or a patient clinical system.

Skills, Knowledge & Abilities

Essential

Excellent typing skills. Proficient in the use of computer packages, including Microsoft Office. Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to prioritise workload in order to meet conflicting demands and deadlines. Ability to work on own initiative. Demonstrate an understanding of the importance of effective teamwork. Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate effective verbal and written communication Excellent telephone skills Willing to travel to other locations as and when required

Desirable

Audio Typing Customer Service Skills

Personal Attributes

Essential

Ability to be flexible to meet the needs of the service Able to identify own development needs and willingness to undertake further training and development Motivated, reliable, effective team player with a positive attitude Ability to demonstrate the positive application of our behaviours. oLead by Example oRespectful oHonest and Trustworthy oCaring and Compassionate oListen and Engage