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Evening and Weekend Administrator

3 months ago

Wellingborough, United Kingdom Weatherbys Banking Group Full time

EVENING AND WEEKEND ADMINISTRATOR  

REMOTE, AFTER INITIAL ONSITE TRAINING IN WELLINGBOROUGH

We appreciate Monday to Friday ‘9-5’ doesn’t fit around everyone’s lifestyle, maybe you have children at school, are still in education or just enjoy the option of varied shift patterns. Weatherbys Banking Group are looking for a part time, remote working, Evening and Weekend Administrator to join our extended hours team, supporting our clients out of hours.

THE ROLE

The extended hours service is available to our clients from Monday to Friday between 18:00 and 23:00, as well as on weekends and bank holidays between 08:30 and 17:00. We do require you to work at least every other weekend, but we are flexible with which days of the week you can work and can offer you up to 30 hours per week.

This is a remote role, however we do require you to attend an initial training period in person at our Wellingborough office to strengthen your skills and get to know the team. Training will be during standard working hours and your availability during this time will determine the duration of the training, which can range from 3 to 6 weeks.

If you have a part-time role and are looking to supplement your income, this could work for you. However, if you have a full time role then the commitment needed for this role would not be manageable.

YOUR APPLICATION

As part of your application you will be required to include a cover letter. In your cover letter we would like you to outline what interests you about this role and why you want to work evenings and weekends.

WHY JOIN US?

We are looking to offer a salary of up to £26,000 FTE per annum, depending on experience and hours worked. In addition, you will receive 25 days’ FTE annual leave. You will have access to a variety of other benefits including private healthcare, workplace pension scheme and a range of discounts and benefits through our Reward Gateway platform.

WHAT YOUR DAY WILL LOOK LIKE

  • Provide general advice and assistance to clients with an emphasis on debit card usage queries, fraud, online and mobile banking queries as well as signposting clients to appropriate bank and external services
  • Monitor card fraud systems and take appropriate initiative-taking action
  • Ensure all individual responsibilities are completed in accordance with bank processes and procedures
  • Complete and be flexible about all assigned operational tasks, ensuring all confidential correspondence is secured at the end of each work session

WHAT WE ARE LOOKING FOR

  • This might seem obvious, but you need a quiet and private space where you can work
  • Proven administration and telephony experience
  • Excellent communication skills, both written and verbal
  • Ability to work under own initiative, making well informed decisions and collaboratively in a collaborative environment
  • Proficient user of Microsoft packages
  • Knowledge of banking procedures would be desirable, but we will consider those from other backgrounds  

WHO WE ARE

Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in 2021. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do. Don’t just take our word for it, find out more here: www.weatherbys.bank

JOIN THE FUTURE OF FAMILY BANKING.