Team Leader- Casework

2 months ago


Richmond, United Kingdom Victim Support Full time

Team Leader- Casework

We have an exciting opportunity for a Team Leader to join our support team in North Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough North Yorkshire Office location The Priory Street Centre, 15 Priory Street, York YO1 6ET Full time/Part time Full time Hours per week 37.5 Work schedule 37.5 hours, Monday - Friday Basic Salary £29,580 per annum Contract type Permanent DBS required? Yes Police vetting required? Yes Closing Date 08/08/2024 Ref No 5697 Documents
(PDF, 228.43kb)
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What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your Birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts  Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression 

About the role:

As a Team Leader you will lead a team of Independent Victim Advisors ( caseworkers) providing support to victims across the county. You will hold a small caseload but your main focus will be on the performance management of direct line reports including the allocation/ auditing of cases and the collation of service performance reports, measuring KPIs and quality compliance. You will need a good understanding of the criminal justice sector and able to work collaboratively with partners to achieve the best outcomes for victims. Please see the Job description for full details. 


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