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Collections Team Leader

2 months ago

Richmond, United Kingdom CBC Resourcing Solutions Full time

Collections Team Leader

London

Our client is the Asset Finance division of a highly successful bank. They are looking to recruit and experienced Asset Finance Collections Team Leader.

The successful candidate will be a results-driven leader with a background in Asset Finance Collections. You will play a crucial role in leading and coaching the Collections team to achieve outstanding results. You will be responsible for ensuring the efficient and collection of Asset Finance arrears and maintaining a pro-active collections strategy.

You will;

  • Line manage and coach all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration and recruitment
  • Create Personal Development Plan with each member of the Collections team and execute upon that plan
  • Being accountable for the results and performance of the Collections team
  • Effective monitoring and management of workflow queues and activities
  • Be the escalation point for the Collections Officers on technical queries and take escalated calls from Brokers/Customers as required, as well as being the initial escalation point for other Functions such as Credit and Customer Service
  • Pro-actively manage asset finance portfolio
  • Assess each arrears account and assist the team to make appropriate recommendations to management as to most appropriate action to resolve, and also treat the customer fairly

In the first instance please send you CV in strict confidence