Business Support Officer to the Deputy Director of People Services

7 hours ago

Cambridgeshire, United Kingdom East of England Ambulance Service Full time

Job summary

This is a key role providing business support to the Deputy Director of People Services, including supporting the delivery, prioritisation and reporting of projects identified as part of overall programmes aligned to the Trust's Improvement Programmes.

This role will be reporting to, and supported by, the Director of People Services, and also supporting the delivery of projects aligned to the Trust's Improvement Programmes.

The post holder will need to be conscientious, meticulously organised, and always act in a professional and confidential manner.

The post holder should have experience of working in an HR Department and have wider understanding of the HR functions.

The post is critical in providing an intermediary role between the Deputy Director and their Management Team, to uphold communication and aid efficiencies, and ensuring best possible use of the Deputy Director's time.

This post calls for a highly motivated individual who can use their own initiative, work to set deadlines, deal with complex issues and is comfortable working under pressure.

The role is central to all Trust Improvement Programmes and will require diligence and attention to detail to manage the complex and varied workload aligned to the plan.

Main duties of the job

Support the management, planning and delivery of a range of Trust-wide projects, as directed by the Deputy Director of People Services. Supporting the delivery of implementation plans for specific projects, in conjunction with key colleagues/stakeholders, to ensure maximum synergy within the Organisation during each project, and using a consistent project management approach. To provide full and comprehensive administrative support for each project, as required. Set up and coordinate regular meetings to oversee project implementation ensuring that progress and actions are clearly identified and completed. Attend any meetings related to project work as appropriate, to share and exchange information and best practice and take detailed minutes of meetings, as required. A requirement for travel to other Trust sites and external venues to attend meetings and/or deliver relevant training, as required. Act as the point of contact for enquiries in relation to specific projects, as required. Monitor progress of projects, and prioritise workload to meet targets, as required.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person Specification

Qualifications

Essential

Educated to Degree Level, or equivalent level of experience working at a similar level.

Desirable

Project Management Systems, eg PRINCE2.

Skills & Knowledge

Essential

Excellent knowledge of Microsoft Office including Word, Excel, PowerPoint, MS, Teams, and Outlook. Ability to devise and present information in a range of formats and tailor approach to audience. Maintaining, reporting, and keeping accurate records consistent with policies and procedures. Demonstrated commitment to maintaining confidentiality and handling sensitive information appropriately

Desirable

Knowledge of the NHS and ambulance services.

Experience

Essential

Experience of working with a variety of partners or organisations. Experience of working in an HR Department and wider understanding of the HR functions. Full meeting administration including minute taking. Experience of project management and knowledge of project principles.

Desirable

Previous NHS experience.

Personal Qualities, Abilities and Attributes

Essential

Flexible, self-motivated and adaptable to change. Ability to deal with complexity and ambiguity with resilience to resolve issues and achieve desired outcomes. Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines, sometimes under pressure.

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