ICT Service Desk Support Engineer

3 weeks ago


Cambridgeshire, United Kingdom Cloud People Full time €30,000 - €35,000

Job Title: Service Desk Engineer Location: St. We are working with a leading Managed Service Provider (MSP) based in St. They are dedicated to delivering top-notch IT services and support to a diverse range of clients. Job Description: The ideal candidate will have a strong background in Microsoft technologies and experience working within an MSP environment. This role is crucial in providing exceptional technical support and ensuring the smooth operation of clients’ IT systems. The role is full time, working hybrid with 2/3 day in the office per week.

Provide technical support to clients via phone, email, and remote access.
Troubleshoot and resolve hardware, software, and network issues.
Manage and prioritise support tickets to ensure timely resolution.
Maintain accurate documentation of support activities and client interactions.
Assist in the deployment and configuration of new hardware and software.
Strong proficiency in Microsoft technologies, including Windows Server, Office 365, and Active Directory.



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