IT Service Desk Analyst
2 months ago
IT Service Desk Analyst
£24k-£28k
Papworth Everard 4 days, 1 day remote
After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT projects.
As the IT Service Desk Analyst, you’ll handle both 1st and 2nd line support for internal employees, ensuring they have the tools and systems they need to stay productive. While this is not an entry-level role, candidates with at least a year of IT Support experience will have plenty of opportunity to develop. You’ll work closely with a collaborative IT team, with ongoing training to fill any knowledge gaps, making it a great role for someone looking to grow their skillset.
All candidates must be within 45-minute commute of Papworth Everard.
Key Responsibilities:
- Provide prompt and professional IT support to internal staff through phone, email, and the ticketing system.
- Troubleshoot hardware and software issues, ensuring minimal disruption to end users.
- Manage IT assets, tracking and maintaining hardware and software inventories.
- Collaborate with 3rd-party vendors for specialised support and service escalations.
- Actively participate in ongoing and upcoming IT projects, contributing to improvements and deployments.
What We're Looking For:
- 1+ year of IT support experience, ideally from an MSP or in-house team.
- Familiarity with ticketing systems for tracking and resolving issues.
- Knowledge of Active Directory and Office 365; experience with SharePoint and Intune is a bonus.
- Ability to commute to Papworth Everard four days a week. A driver's license and vehicle are essential due to the location.
- Full right to work in the UK without any restrictions.
For more information and a full job description please contact Andy Clarke at The One Group.
-
IT Service Desk Analyst
2 months ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28k Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting...
-
IT Service Desk Analyst
2 months ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28kPapworth Everard 4 days, 1 day remoteAfter successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT...
-
IT Service Desk Analyst
2 months ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28kPapworth Everard 4 days, 1 day remoteAfter successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT...
-
IT Service Desk Analyst
2 months ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28kPapworth Everard 4 days, 1 day remoteAfter successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT...
-
IT Service Desk Analyst
2 months ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28k Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT...
-
IT Service Desk Analyst
2 months ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28k Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting...
-
Technical Service Desk Analyst
2 weeks ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeAbout the Role:We are excited to help The ONE Group Ltd find a talented IT Service Desk Analyst who can maintain smooth operations, troubleshoot tech issues, and support exciting IT projects. You will work closely with a collaborative IT team, providing prompt and professional IT support to internal staff through phone, email, and the ticketing system.
-
1st - 2nd IT Line Support Analyst
1 month ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT projects. ...
-
1st - 2nd IT Line Support Analyst
1 month ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT projects. ...
-
1st - 2nd IT Line Support Analyst
3 weeks ago
Papworth Everard, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT projects....
-
Service Desk Analyst
2 weeks ago
Cambridgeshire and Peterborough, United Kingdom James Newbury Full timeAbout the Role:We are seeking a Service Desk Analyst to join our team on a temporary basis.The successful candidate will be responsible for providing technical support to system users, including resolving basic IT issues and logging service desk requests.They will also be required to undertake UAT testing with the team when needed.Job Description:Provide...
-
Service Desk Analyst
2 weeks ago
Peterborough, Cambridgeshire, United Kingdom Cooper Lomaz Full time €20Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a...
-
Service Desk Analyst
1 week ago
Peterborough, Cambridgeshire, United Kingdom Cooper Lomaz Full time €20Service Desk Analyst (Late Shifts) Peterborough (Hyrbid Working)£19.51 Per Hour Hybrid / Peterborough office- 2 days in office. Only after training is completed (4-6 weeks)6-month contract starting at 1st of January (likely to extend & paid weekly)37.5 hours per week – overtime available Hours between Midday and Midnight Weekend work is required on a...
-
Information Technology Support Analyst
4 weeks ago
Papworth Everard, UK, Cambridge, United Kingdom The ONE Group Ltd Full timeIT Service Desk Analyst £24k-£28kPapworth Everard 4 days, 1 day remoteAfter successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT support. This role will be pivotal in maintaining smooth operations, troubleshooting tech issues, and supporting exciting IT...
-
IT Support Specialist
4 weeks ago
Papworth Everard, Cambridgeshire, United Kingdom The One Group Full timeJob OverviewWe are seeking a skilled IT Support Specialist to join our team at The One Group. As an IT Service Desk Analyst, you will play a crucial role in maintaining smooth operations, troubleshooting technical issues, and supporting exciting IT projects.
-
IT Support Specialist
2 weeks ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeAbout The ONE Group LtdWe are a dynamic company that places great emphasis on our internal IT infrastructure. After successfully placing an IT Technician in the past, we are now seeking an experienced IT Service Desk Analyst to further strengthen our support team.
-
Service Desk Analyst
3 weeks ago
Pampisford, Cambridgeshire, United Kingdom Maverick Associates Full timeJob Title: Service Desk Analyst Location: Cambridge area (Must be located near or in the Cambridge Area) Hybrid. Office 4-3 times a week (Negotiable depending on distance) Salary: 30k-35k (Qualifications and experience-dependent) The Role Provide support as the first point of contact for customers reporting IT issues. You will provide exceptional...
-
Service Desk Analyst
3 weeks ago
Pampisford, Cambridgeshire, United Kingdom Maverick Associates Full timeJob Title: Service Desk Analyst Location: Cambridge area (Must be located near or in the Cambridge Area) Hybrid. Office 4-3 times a week (Negotiable depending on distance) Salary: 30k-35k (Qualifications and experience-dependent) The Role Provide support as the first point of contact for customers reporting IT issues. You will provide exceptional...
-
Technical Help Desk Analyst
4 weeks ago
Papworth Everard, Cambridgeshire, United Kingdom The One Group Full timeKey ResponsibilitiesProvide prompt and professional IT support to internal staff through various communication channels.Troubleshoot hardware and software issues, ensuring minimal disruption to end users.Manage IT assets, tracking and maintaining hardware and software inventories.Collaborate with 3rd-party vendors for specialized support and service...
-
Technical Help Desk Analyst
2 weeks ago
Papworth Everard, Cambridgeshire, United Kingdom The ONE Group Ltd Full timeJob OverviewThis is a pivotal role within our organisation, requiring an individual with strong technical skills and excellent communication abilities to provide smooth operations, troubleshoot tech issues, and contribute to exciting IT projects. As the successful candidate, you will be handling both 1st and 2nd line support for internal employees, ensuring...