Case Administrator

2 months ago

Birmingham, United Kingdom Gambling Commission Full time

More details

Case Administrator
Birmingham, West Midlands

We are seeking an experienced Administrator to join our team in Birmingham, on a fixed-term contract. As the Casework Administrator, you will contribute to the crucial work of our casework and investigations secretariat function.

The Benefits:

- Salary of circa £26,
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days’ extra annual leave

Key Responsibilities:

In addition to the generic responsibilities of the role, you will undertake the following specific responsibilities, including:

- Support the IMG CMG Co-ordinator in ensuring that all secretariat functions are delivered including effective planning, resourcing, monitoring, reporting and risk management

- Attendance and administrative support at meetings including drafting agendas & minute taking

- Liaise with internal colleagues at all levels of the organisation

- Assist in the delivery of quality assurance, including monitoring the delivery of case files and actions arising from meetings

- Working to tight deadlines and targets whilst managing a demanding administrative workload

- Ability to arrange a high volume of meetings at short notice

- Updating various action/tracker logs and tasks which are spreadsheet based and monitoring of numerous outlook inboxes

- Proof reading and letter preparation to support the IMG CMG Co-ordinator

- Provide support to Directors in Operations when required

- Assist with the monitoring & admin of illegal markets & criminal work

- Assist with ad hoc projects

Person Specification:

Essential:

- Experience of administrative work
- Experience of minute or note taking
- Ability to learn quickly and to think laterally and anticipate responses or actions in advance to ensure smooth workflow and follow up with the IMG and CMG Co-ordinator, Directors or colleagues
- Excellent planning and organisational skills with the ability to recognise and manage priorities
- Ability to monitor workflows and allocation of work based on existing caseload
- Ability to work with individuals at all levels of the Commission and able to strengthen existing relationships with external stakeholders
- Previous experience working to tight deadlines and targets and managing a demanding administrative workload
- Accurate typing ability
- Fully conversant with Microsoft Word, Excel, PowerPoint, the internet and Outlook to an intermediate level
- Audio typing experience
- Work and communicate with team and manager in a confident manner

Desirable:

- Project management experience in an operational environment
- Good working knowledge of regulatory environments/operations
- Proven analytical skills with ability to summarise and communicate complex information and identify key points

Our Ways of Working:

Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague’s contribution.

We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.

About Us:

Set up under the Gambling Act , the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

The closing date for this role is Tuesday 2nd July .

PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process.

As the regulator of the National Lottery, there are some roles within the Commission that are prohibited from playing the National Lottery. This does not affect your family playing. We will let you know at interview if the role you have applied for is on the Prohibited List.

This vacancy is being advertised by Web recruit. The services advertised by Web recruit are those of an Employment Agency.

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