Apprentice Customer Service Adviser

3 weeks ago


StocktononTees, United Kingdom Stockton Council Full time
Further Information We have an amazing opportunity to join our team at Stockton-on-Tees Borough Council as an Apprentice Customer Service Advisor whilst Studying towards a Level 2 Customer Service Practitioner apprenticeship qualification.

There’s more to a Stockton-on-Tees Borough Council apprenticeship than you might think. We want to empower colleagues to do the best they can for our communities. It’s our vision to have a talented and diverse workforce that is committed to deliver the Council’s priorities.

Customer Services is a great gateway to a career within the local authority. We are the first point of contact for approximately 20 different areas of the council. Housing Benefits, Council Tax, Blue Badges, School Admissions and Care For Your Area to name a few……

You’ll be working in a fast-paced environment learning to assist members of the borough to access council services. Providing a first-class customer experience.

Most of your work will be dealing with enquires over the phone, you will also work in person from one of our three Customer Service Centres where you will deal with a range of enquires including supporting customers to use on-line services. You will handle enquires we receive from our on-line contact us forms. You will respond to emails for various services and process applications for Blue Badge and Bus Passes.

You will be provided with all the training and support you need to be a success. We are looking for someone with the following qualifications, personal attributes, skills and behaviours: English Language & Maths Level 1 qualifications - GCSE at Grade D / 3 or above or equivalent Level 1 Functional Skills (Predicted Grade or Obtained) Communication skills - listening, spoken and written ICT Skills - Microsoft Office (Word & Excel) Team player who is not afraid to try something new Commitment to own personal and professional development 
Please outline on your online application in your personal statement how you meet this criteria. Don’t forget to read the Job Description where you will find all the information you need on the apprenticeship and what skills we are looking for

ABOUT OUR OFFER: We offer a competitive apprenticeship salary, paid time to attend training, generous annual leave, local government pension and access to several other benefits like discounts at high street and online retailers, and health & wellbeing support including access to mental wellbeing support and physiotherapy services. We are committed to supporting you throughout your apprenticeship with a dedicated mentor, and additional training & development opportunities.

There is also the potential for you to progress to a Level 3 apprenticeship upon completion or to secure long term employment with the Council upon, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship. 

And that’s not all – We also offer a degree of flexible working with the opportunity of working from home in line with the Council’s Smarter Working Policy, following satisfactory completion of training within the role.

SALARY: We pay our apprentices National Minimum Wage for Age: Age 21 and over: £11.44 per hour - £22,071.00 Age 18 to 20: £8.60 per hour - £16,591.84 Under 18: £6.40 per hour - £12,347.42 
CONTRACT DURATION: 15 Months

If you would like an informal discussion about this opportunity, please contact Sue Grace, our Customer Services Manager by email:

TO APPLY: Please click on the “APPLY NOW” button on the right-hand side of the North East Jobs page to complete your application. You will need to create an account with North East Jobs if you do not already have one.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.


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