Current jobs related to Unified Communications Technician - Northampton - Northampton General Hospital

  • Unified Communications Epr Team Leader

    4 months ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Are you looking for your next challenge in digital? We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform...

  • Unified Communications Epr Team Leader

    4 months ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    Are you looking for your next challenge in digital? We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform...

  • Unified Communications Epr Team Leader

    4 months ago

    Northampton, United Kingdom Northampton General Hospital Full time

    Main Duties The post holder will lead the daily operations and strategic development of the ICT UC & VOIP Infrastructure through proactive maintenance and operations of the Trust PABX rooms, communications rooms and wiring rooms. The post holder will be responsible for providing leadership and technical management to the ICT Unified Communications teams &...

  • Accounts Administrator

    3 months ago

    Northampton, United Kingdom Willow Communications Limited Full time

    **Accounts Administrator - Part Time 30 Hours** **The Role**: We are looking for an Accounts Administrator to work Part Time Monday to Friday, six hours per day to assist our busy Financial Director. **What you will do**: - You will be working with Quickbooks - You will be working with Microsoft Office 365 - You will be working in a lively and busy office...

  • Generator Technician

    2 months ago

    Northampton, United Kingdom Tech-People Full time

    Generator Technician A leading plant hire Company have key requirements for a Generator Technician based within Northampton. The Company is well established within the UK and has 7 depots and wants to grow further. With a work hard play hard attitude. The ideal candidate will be looking to progress further within their career and grow within the...

  • Senior Technician

    4 days ago

    Northampton, United Kingdom Auto Skills UK Full time

    Senior Technician **Job Summary** We are seeking a highly skilled Senior Technician to join our team at Auto Skills UK. As a Senior Technician, you will play a key role in supporting the workshop and service team, diagnosing complex faults, and working on intricate repairs. **Key Responsibilities** * Support the workshop and service team in maintaining...

  • Senior Technician

    5 days ago

    Northampton, United Kingdom Auto Skills UK Full time

    Senior Technician **Job Summary** We are seeking a highly skilled Senior Technician to join our team at Auto Skills UK. As a Senior Technician, you will play a key role in supporting the workshop and service team, diagnosing complex faults, and working on intricate repairs. **Key Responsibilities** * Support the workshop and service team in maintaining...

  • Senior Technician

    3 weeks ago

    Northampton, United Kingdom Auto Skills UK Full time

    Job Title: Senior TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Technician to join our team at Auto Skills UK. As a Senior Technician, you will play a key role in supporting our workshop and service team, diagnosing complex faults, and working on intricate repairs.Key Responsibilities:Support the workshop and service team in...

  • Senior Technician

    3 weeks ago

    Northampton, United Kingdom Auto Skills UK Full time

    Job Title: Senior TechnicianJob Summary:We are seeking a highly skilled and experienced Senior Technician to join our team at Auto Skills UK. As a Senior Technician, you will play a key role in supporting our workshop and service team, diagnosing complex faults, and working on intricate repairs.Key Responsibilities:Support the workshop and service team in...

  • Engine Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Omega Full time

    Engine Build Technician Job DescriptionJob Title: Engine Build TechnicianLocation: Contract type: PermanentWe are seeking an experienced Engine Build Technician to join our team. As an Engine Build Technician, you will be responsible for the build and rebuild of engine assemblies, including assembling, dismantling, measuring, and rebuilding all...

  • Engine Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Omega Full time

    Engine Build Technician Job DescriptionJob Title: Engine Build TechnicianLocation: Contract type: PermanentWe are seeking an experienced Engine Build Technician to join our team. As an Engine Build Technician, you will be responsible for the build and rebuild of engine assemblies, including assembling, dismantling, measuring, and rebuilding all...

  • Engine Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Omega Full time

    Engine Build Technician Job DescriptionJob Title: Engine Build TechnicianLocation: Contract type: PermanentWe are seeking an experienced Engine Build Technician to join our team. As an Engine Build Technician, you will be responsible for the build and rebuild of engine assemblies, including assembling, dismantling, measuring, and rebuilding all...

  • Engine Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Omega Full time

    Engine Build Technician Job DescriptionJob Title: Engine Build TechnicianLocation: Contract type: PermanentWe are seeking an experienced Engine Build Technician to join our team. As an Engine Build Technician, you will be responsible for the build and rebuild of engine assemblies, including assembling, dismantling, measuring, and rebuilding all...

  • PSV Technician

    5 days ago

    Northampton, United Kingdom CV-Library Full time

    Job Title: PSV Technician / Bus Mechanic / HGV Fitter Pay: £40,000 - £45,000 Per Annum  Type: Permanent Location: Northampton   Are you a skilled and experienced PSV Technician / Bus Mechanic / HGV Fitter with a passion for keeping the wheels of public transportation turning? If so, we want to hear...

  • MET Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: MET TechnicianLocation: BrackleySalary: CompetitiveJob Type: Full-timeAbout the CompanyOur client is a leading independent Accident Repair Group in the UK, with over 30 years of experience and expertise in the vehicle body repair sector. They are a dynamic and award-winning company that is expanding rapidly through organic growth and acquisition...

  • MET Technician

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: MET TechnicianLocation: BrackleySalary: CompetitiveJob Type: Full-timeAbout the CompanyOur client is a leading independent Accident Repair Group in the UK, with over 30 years of experience and expertise in the vehicle body repair sector. They are a dynamic and award-winning company that is expanding rapidly through organic growth and acquisition...

  • Automotive Technician

    4 days ago

    Northampton, Northamptonshire, United Kingdom Anderson Wright Consulting Full time

    Vehicle Mechanic (Field Based) / Vehicle Technician – Cars and Light Commercial VehiclesAnderson Wright Consulting is seeking a skilled Vehicle Mechanic / Vehicle Technician to join our team in Northampton. As a successful and rapidly growing motor vehicle maintenance company, we pride ourselves on delivering exceptional service to our clients.We are...

  • Automotive Technician

    4 days ago

    Northampton, Northamptonshire, United Kingdom Anderson Wright Consulting Full time

    Vehicle Mechanic (Field Based) / Vehicle Technician – Cars and Light Commercial VehiclesAnderson Wright Consulting is seeking a skilled Vehicle Mechanic / Vehicle Technician to join our team in Northampton. As a successful and rapidly growing motor vehicle maintenance company, we pride ourselves on delivering exceptional service to our clients.We are...

  • Automotive Technician

    1 week ago

    Northampton, Northamptonshire, United Kingdom The Recruitment Solution (London) Ltd Full time

    Vehicle Technician Job OpportunityWe are currently recruiting for an experienced Vehicle Technician to join our clients' busy state-of-the-art workshop in the Northampton area.About the RoleThis is a fantastic opportunity for a qualified Vehicle Technician to work for a top-performing dealership and premier brand who offer fantastic company benefits, career...

  • Automotive Technician

    1 week ago

    Northampton, Northamptonshire, United Kingdom The Recruitment Solution (London) Ltd Full time

    Vehicle Technician Job OpportunityWe are currently recruiting for an experienced Vehicle Technician to join our clients' busy state-of-the-art workshop in the Northampton area.About the RoleThis is a fantastic opportunity for a qualified Vehicle Technician to work for a top-performing dealership and premier brand who offer fantastic company benefits, career...

Unified Communications Technician

3 months ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Unified Communications Technician at University Hospitals of Northamptonshire NHS Group will be a senior member of the Unified Communications team, holding responsibility for managing and supporting the Group's telecommunications and network services, including mobile and cloud services, while ensuring secure, resilient, and scalable infrastructure for the Group as part of the Trust Electronic Patient Record (EPR) programme. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.

FIXED TERM/SECONDMENT OPPORTUNITY

Main duties of the job

The post holder will be responsible for ensuring maintenance, security, documentation for all Unified Communications elements, ensuring that they are monitored and kept up to date. They will be a senior member of the Unified Communications team, responsible for assisting with ICT projects regarding Unified Communications. They will have knowledge of managing and supporting people and Avaya telecommunications platforms, vendor agnostic network services and technologies to including but not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems.

The post holder will be responsible the management of the Group's mobile phone estate. This will also include the management of the Trust's Mobile Device Management (MDM) platform and clinical mobile devices. The post holder will be responsible for the provision of secure, stable, resilient, and scalable telecommunications services and infrastructure are available to the Group and all satellite locations.

Travel to the hospital site will be required.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion Accountability Respect Integrity Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

Main Duties

The post holder will a senior member of the Groups technical support function that provides Unified Communications technical support and consultancy. The post holder is responsible for the management of the Groups mobile phone estate. This will also include the management of the Groups Mobile Device Management (MDM) platforms and clinical mobile devices. The post holder will be responsible for analysing, investigating and resolving ICT queries and issues/problems interpreting system errors and identifying an appropriate solution from a range of options; research complex ICT faults via reference material ( technical websites or documentation). The post holder contributes to daily operations of the Unified Communication infrastructure through proactive maintenance and operations of the Groups PABX rooms, communications rooms and wiring rooms. The post holder will be responsible for checking that daily backups are completed and ensure the validity of those backups in accordance with policy and procedure. The post holder will identify and contribute for Unified Communications based Problem Management in line with Information Technology Infrastructure Library (ITIL) principles. Ensure the Unified Communications team maintains a high standard with regards to the efficient and effective resolution of faults and customer feedback are addressed as a matter of priority. Adhere and work to the ICT Incident Management Processes for resolving Incidents that are escalated to the Unified Communications team for advice/action. Ensuring that the Incident Management System is used effectively to ensure all details of actions and contact are recorded appropriately. Monitor, respond and action Service Call Queues for the Unified Communications team efficiently and effectively as a part of daily operations. Ensure that all service impacting incidents and changes are communicated clearly to the business and internally within the department to the appropriate team managers and to the Service Desk via their manager. The post holder will provide access to the telephone switch rooms and the distribution points. Logging of faults/warranty claims with system and hardware support vendors. The post holder will be responsible for contributing to ensure that the Group has active maintenance support contracts in place for key infrastructure. Provide assistance to the Group on Unified Communications. The post holder will be responsible for contributing to ensure that all risks and issues relating to Unified Communications are fully documented.

Management and Leadership

Work closely with the Clinical Systems team and Digital Transformation and Innovation team on upgrades and policies/procedures. Contribute to the implementation of the Group Digital Strategy, in line with Group, national priorities and initiatives. Have high-level awareness of the financial performance of Unified Communications, including achievement of financial targets, balancing potentially conflicting demands of budgetary requirements and service requirements. Deputise for the Unified Communications Team Leader as necessary and where appropriate.

Technical Service Delivery

The post holder will be responsible for Mobile Device Management platforms and the management of devices within it. This will include the testing and deployment of apps that have been through the Groups change and configuration management processes. The post holder will have experience of managing and supporting people and Avaya telecommunications platforms. The post holder will be responsible for expensive digital equipment and leading on the configuration, testing, software, repair, and maintenance. Will have some knowledge and responsibility for the Groups Red Phone backup telephone systems, ensuring that this is regularly tested, documented and that the operational team have details of all extension numbers. Will have some knowledge and responsibility of the Groups two-way bleep system. Ensuring that the bleep system works reliably and that coverage for the bleep system is considered as part of any new builds or modification of existing buildings in the Group. Make contributions to the delivery of progressive solutions, which consider models of best practice, are incorporated into service plans. Ensure that routine maintenance and remedial work is appropriately scheduled and undertaken so that it does not adversely impact the availability of business-critical systems. Ensuring that standard changes are documented and have annually updated communication plans attached and that change schedules are pre-approved at CAB as appropriate annually. Ensure that all emergency changes relating Unified Communications Infrastructure are presented at either an emergency convening of CAB where appropriate or as a retrospective change request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that Unified Communications infrastructure Configuration Management Database (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. Ensure that the ICT Service Catalogue and other Unified Communications Infrastructure configuration documentation, procedures and processes are kept up to date with regular reviews.

Performance

Contribute to the delivery of performance standards for the Unified Communications team, including KPIs, having awareness of achievement against these, assist in reviewing working practices and contribute to devising improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered. Ensure systems are in place to routinely analyse and manage ICT resource utilisation in the Unified Communications team to provide efficient and optimised digital services. Work closely with the hardware and software asset analyst to ensure that software licence usage is managed within authorised limits, and that regular compliance auditing is undertaken to assure that the Group does not breach contractual or legal obligations.

Advice, guidance, and partnerships

Provide technical and professional assistance regarding the Groups Unified Communications. Represent the Digital portfolio at within the Group, developing partnerships, sharing best practice, and integrating knowledge across the Group. Build good relationships and ensure effective ICT partnerships with other organisations across the ICS, locally, regionally, and nationally. Forming constructive relationships with suppliers to optimise the delivery of solutions.

Policies and procedures

Contribute to ensure the Unified Communications team has in place appropriate and up to date policies, guidelines, standard operating procedures, and standards covering the use and management of all ICT services, resources, and assets (physical and data). Contribute to ensure that policies are kept up to date, are in line with National policy, standards, and guidance, and comply with all relevant legislative requirements. Ensure that a full and current inventory of all Digital assets is maintained and utilised appropriately.

Professional and Personal Development

The post holder will need to develop and maintain an awareness of developments and legislation relevant to the service area and contribute to efforts to ensure that each function reflects current professional guidance and standards. The post holder will take responsibility for his or her own professional development, identifying training and educational needs and agreeing ways of addressing these with the Unified Communications Team Leader.

Role Requirements

We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group Frequent VDU use is required for this post. Frequent concentration will be required on a wide variety of complex issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action. The post holder will participate in and facilitate meetings, which require a high level of concentration on a wide range of topics, with a variety of audiences and mixtures of attendees. Exposure to unpleasant working conditions or hazards is likely for this role. Office conditions, with an occasional requirement to travel between sites in this role (for example, to support go lives of projects; an unforeseen level of absence at one site; support training or onboarding of new starters; team workshops etc.) The post holder will be required to be part of an on-callrota for the ICT function. Person Specification

Education, Training & Qualifications

Essential

Educated to Degree level or equivalent level or equivalent experience delivering Digital services

Desirable

Cisco Certified Network Associate (CCNA) or equivalent experience Knowledge of the provision of health services

Knowledge & Experience

Essential

Evidence of continuing professional development Knowledge of telephony Knowledge of MDM solutions and the management of devices, apps and policies within these platforms Good technical background with proven ability to provide 3rd line support for Unified Communications Experience of delivering Unified Communications preferably in the public sector Experience in contributing to ICT service delivery functions (preferably in an NHS environment) Experience in contributing to the success of a multi-disciplinary team as effective team member Sufficient knowledge of NHS/Government policies, strategies, and organisational relationships in relation to Unified Communications and be able to be able to advise stakeholders and develop proposals for the Unified Communications Experience of contributing to the development of policies and procedures Experience of working within multi-disciplinary teams Experience of contributing to the implementation of change

Desirable

Knowledge of managing vendor agnostic network services to including but not limited to, on-premises, mobile, remote and cloud services, along with experience of radio-paging systems Knowledge of wired and wireless networks Knowledge of network and data security Knowledge & experience of a variety of technology platforms (, server virtualisation, client-server architecture, data networking, TCP/IP & internet, cloud services & solutions, messaging, security, and mobility) Experience of working within the agile methodology

Skills

Essential

Good verbal and written communication and presentation skills suitable for a range of audiences Able to clearly manage priorities for self, staff and teams in order to meet targets

Key Competencies/ Personal Qualities & Attributes

Essential

Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver Able to establish credibility Able to perform confidently in stressful situations Honesty and professional integrity Commitment to personal development and development of staff Can constructively challenge and effectively manage conflict to reach a positive conclusion Passionate commitment to embedding diversity and equality internally and externally Ability to travel to the Northampton Hospital site and to other sites across the Group Ability to participate in an On-Call rota