Technology Operational Help Desk Analyst
Found in: Talent UK C2 - 2 weeks ago
Location: Belfast
Workplace: Hybrid
The Opportunity:
The Technology Operational Help Desk Analyst will perform various Identity and Access Management-related services to ensure the confidentiality, integrity, availability and non-repudiation of the Firm and Client data, information and information systems through excellent customer and technical service support. Be part of a centralized team that implements and maintains all aspects of identity and access management in accordance with the firm’s ISMS policy, technical procedures, and processes.
Working at Baker McKenzie:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing, and business support.
We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.
We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
About the role:
As part of this role, the successful candidate will:
Responsibilities:
Implement centralized onboarding and offboarding processes and procedures to create, provision, modify, de-provision and delete user accounts and other objects in Active directory and other firm systems. Manage Active Directory objects such as user accounts, security groups, distribution groups and network shares. Assist with User Lifecycle Management (provisioning, de-provisioning, modifying) accounts, distribution lists, security groups, mailboxes, and service accounts. Perform periodic operational tasks to enforce the Firm’s relevant security policies and controls with regards to user, computer, and service accounts stale password, disabled/inactive accounts, etc.) Process approved system access requests to reflect authorized user and resource administration, maintaining all documentation on file for audit review, in accordance with record retention directives. Record, track, monitor and follow up SLA breaches of incidents and service requests through the Firm’s ticketing system in accordance with the defined Incident and Request Management Processes. Maintain knowledge of current IAM best practices and the ability to work with the IAM team to implement measures to protect Firm and Client identities, network, and data. Manage resolution of issues efficiently and professionally; monitor on- going jobs and ensures immediate resolution of the reported problem. Escalate and coordinate unresolved incidents to the appropriate support team by following defined escalation procedures. Provide on-time status and communication to end users regarding outstanding and resolved incidents. Perform day-to-day tasks and assignments in accordance with operational processes in compliance with required targets and metrics. Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. Communicate technical or operational issues encountered during the shift. Propose and recommend improvements and updates of KB articles. Follow Firm standard procedures, policies, and processes diligently and accurately. Provide back-up support for other team members, as required. Perform other tasks as maybe assigned by management. Identifies opportunities to improve and implement IAM processes and technologies that will enhance the Firm's ability to provide effective IAM.Experience Required
Essential Criteria:
To be successful in this role you will need:
Skills and Experience:
Good operational experience involving identity and access management particularly onboarding and offboarding processes in an enterprise environment following/aligned to ITIL best practices. Good knowledge in Active Directory administration Good process methodology experience Possess the drive and ability to see problems through to resolution. Thoroughness in terms of following defined processes diligently and accurately. Ability to quickly learn and understand new technology and applications. Has initiative, sense of responsibility and commitment to work Good customer service skills Good inter-personal skills and ability to work in a team environment. Must be able to speak and write fluent English (and Spanish for BAC roles) Willing to work overtime as necessary. Willing to work on shifting schedule including weekends. Able to multi-task in a fast-paced environment-
Technology Operational Help Desk Analyst
3 weeks ago
Belfast, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeTechnology Operational Help Desk Analyst Business Services | Belfast Technology Operational Help Desk Analyst Description Location: Belfast Workplace: Hybrid The Opportunity: The Technology Operational Help Desk Analyst will perform various Identity and Access Management-related services to ensure the confidentiality, integrity, availability and...
-
Service Desk Analyst
3 weeks ago
Belfast, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeTechnology Operational Help Desk Analyst Business Services | Belfast Technology Operational Help Desk Analyst Hybrid The Technology Operational Help Desk Analyst will perform various Identity and Access Management-related services to ensure the confidentiality, integrity, availability and non-repudiation of the Firm and Client data, information and...
-
IT Service Desk Analyst
Found in: Talent UK 2A C2 - 2 days ago
Belfast, United Kingdom Hayward Hawk Full timeMy client is looking for a Service Desk Analyst to join their global team, working part time. SKILLS The successful candidate must have one of the below: - Experience working in a call centre environment - IT related degree - IT Service Desk experience ROLE - You will be working alongside the global team providing internal support to employees - This role is...
-
Technology Support Analyst
2 weeks ago
Belfast, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeThe Technology Support Analyst (Tier 1) willprovide the first point of contact for our end users through phone, email, chat, and/or ticket system. For this reason, this role is classified as a Tier 1 Technology Help Desk position. This role will provide solutions for our end user community promptly as set out by the department service level agreements. ...
-
Service Desk Manager
2 weeks ago
Belfast, United Kingdom Ocorian group Full timeFund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. Our culture of support and...
-
IT Service Desk Analyst
1 week ago
Belfast, United Kingdom VanRath Full timeIT Service Desk Analyst - Belfast (28k) Job Reference: JPR170424 Job Title: IT Service Desk Analyst Salary: 28k pa Based: Coleraine Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm) Contract : Temp - ongoing rolling contract with potential to secure permanent. Overview My client is currently modernising their IT Infrastructure across their sites in...
-
Belfast, United Kingdom VanRath Full timeIT Service Desk Analyst - Belfast (28k) Job Title: IT Service Desk Analyst Hours: Full time - 37.5 pw (Mon-Fri, 9am-5pm) Contract : Temp - ongoing rolling contract with potential to secure permanent. My client is currently modernising their IT Infrastructure across their sites in Northern Ireland and have a requirement for an IT Service Desk Analyst...
-
Service Desk Manager
Found in: Talent UK C2 - 3 weeks ago
Belfast, United Kingdom Ocorian Full timeJob DescriptionPurpose of the JobWorking within ITIL Framework, the Service Desk Manager is responsible for managing daily operations of the Service Desk in line with Group objectives and service standards.The service desk manager will be responsible for managing and inspiring a team of service desk analysts to deliver an exceptional customer service...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Jooble UK C2 - 3 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...
-
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support...
-
Service Desk Manager
2 weeks ago
Belfast, United Kingdom Ocorian group Full timeFund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we...
-
Legal Tech Support Analyst
2 weeks ago
Belfast, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeThe Technology Support Analyst (Tier 1) willprovide the first point of contact for our end users through phone, email, chat, and/or ticket system. For this reason, this role is classified as a Tier 1 Technology Help Desk position. This role will provide solutions for our end user community promptly as set out by the department service level agreements. ...
-
Belfast, United Kingdom Energy Jobline ZR Full timeJob Description Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems,...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Talent UK 2A C2 - 3 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Whatjobs ES C2 - 1 week ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Appcast UK C2 - 2 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Jooble UK C2 - 3 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
-
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing...
-
Customer Support Specialist, Service Desk Analyst, 1st Line Support
Found in: Appcast UK C C2 - 2 weeks ago
Belfast, United Kingdom Experis Full timeCustomer Support Specialist, Service Desk Analyst £32-38k + Benefits18 month contract2 days a week on site in Belfast (BT1)Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive...
