Service Desk Analyst
3 weeks ago
Technology Operational Help Desk Analyst
Business Services | Belfast Technology Operational Help Desk Analyst
Hybrid
The Technology Operational Help Desk Analyst will perform various Identity and Access Management-related services to ensure the confidentiality, integrity, availability and non-repudiation of the Firm and Client data, information and information systems through excellent customer and technical service support. Be part of a centralized team that implements and maintains all aspects of identity and access management in accordance with the firm’s ISMS policy, technical procedures, and processes.
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing, and business support.
We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
Implement centralized onboarding and offboarding processes and procedures to create, provision, modify, de-provision and delete user accounts and other objects in Active directory and other firm systems.
Manage Active Directory objects such as user accounts, security groups, distribution groups and network shares.
Assist with User Lifecycle Management (provisioning, de-provisioning, modifying) accounts, distribution lists, security groups, mailboxes, and service accounts.
Maintain knowledge of current IAM best practices and the ability to work with the IAM team to implement measures to protect Firm and Client identities, network, and data.
monitor on- going jobs and ensures immediate resolution of the reported problem.
Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Follow Firm standard procedures, policies, and processes diligently andaccurately.
Good operational experience involving identity and access management particularly onboarding and offboarding processes in an enterprise environment following/aligned to ITIL best practices.
Ability to quickly learn and understand new technology andapplications.
Must be able to speak and write fluent English (and Spanish for BACroles)
Willing to work overtime asnecessary.
Willing to work on shifting schedule includingweekends.
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