Customer Care Agent

2 months ago

Chandler's Ford, United Kingdom Utilita Energy Full time
Salary Range £24,960 Location Remote/ Chandlers Ford Closing Date Until Filled Job Profile Job Profile document

Looking for new energy

Job Title: Customer Care Agent 
Location: Remote/ Chandlers Ford
Salary: £24,960
Hours:  Monday – Friday (shift pattern: 08:00 – 17:00 or 09:00 – 18:00)
Click here for our Careers & Life at Utilita pages

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries.

To ensure you received all the necessary training and support this role will require you to be on site full time in our Chandlers Ford head office for a minimum of 6 weeks. After this time there is the opportunity to work on a hybrid basis.

What does this role involve?  
As a Customer Care Agent, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution.

Day to day, you will;

· manage customer accounts, updating and maintaining customer information by entering relevant / required information into the systems;

· liaise with other departments to resolve customer queries;

· investigate, record and resolve customer inquiries or complaints about the product or services provided;

· action inquiries raised from other departments and customer service advisors.

Who are we looking for?  
You will have:

· excellent communication skills both written and verbal;

· a passion for delivering exceptional customer service;

· an inquisitive mindset, with excellent questioning skills, to help you understand the issue;

· excellent time management skills, able to work well under pressure and prioritise your own workload.

You will be a driven individual with a passion for first class service, and a want to progress within a thriving business.

Our employees, just like our customers come from all walks of life, and we’re fueled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What we can offer you? 

The Important Things (FYI Benefits available from your first day)

· Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.

· Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.

· Win tickets – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl

· Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.

· Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

· Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis

· Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.

· Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.

· Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.

· Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.

· Pension – we contribute 4% of your salary when you contribute 5%.

About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. 

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

  • Estate Agent

    3 months ago

    Chandler's Ford, United Kingdom Connells Group Full time

    OTE: £33,000, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in working in **Chandlers Ford **our well known **Morris Dibben **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Trainee Estate Agent

    3 months ago

    Chandler's Ford, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Trainee Estate Agent / Trainee Sales Negotiator **to complement our fantastic residential sales team in **Chandler's Ford** working in our well known **Morris Dibben** estate agency. **Why join us as a Trainee Estate Agent / Trainee Sales Negotiator?** - Industry leading...

  • Care Coordinator

    1 week ago

    Chandler's Ford, United Kingdom Voyage Care Full time

    About the RoleWe are seeking a highly organized and detail-oriented Care Coordinator to join our team at Voyage Care. As a Care Coordinator, you will play a vital role in ensuring the smooth operation of our care delivery services.Key ResponsibilitiesManage and coordinate the care delivery team to ensure effective deployment of staff and efficient...

  • Care Coordinator

    3 days ago

    Chandler's Ford, United Kingdom Voyage Care Full time

    About the RoleWe are seeking a highly organized and detail-oriented Care Coordinator to join our team at Voyage Care. As a Care Coordinator, you will play a vital role in ensuring the smooth operation of our care delivery services.Key ResponsibilitiesManage and coordinate the care delivery team to ensure effective deployment of staff and efficient...

  • Care Services Manager

    3 weeks ago

    Chandler's Ford, United Kingdom Voyage Care Full time

    Care Services Manager - Competitive SalaryWorking Hours: Monday to Friday, 8am - 5pm. No Weekends. No On Call.At Voyage Care, we value your commitment and offer numerous benefits, including: - Enhanced pay for evenings and weekends (subject to terms and conditions) - Premium overtime compensation - Access to Wagestream, allowing you to access up to 40% of...

  • Care Services Coordinator

    3 weeks ago

    Chandler's Ford, United Kingdom Voyage Care Full time

    Care Services Coordinator - Competitive SalaryWorking Hours: Monday to Friday, 8am - 5pm. No Weekend Duties. No On-Call Responsibilities.At Voyage Care, we recognize and appreciate your commitment, offering you:Enhanced pay for evening and weekend shifts (terms apply)Premium overtime compensationWagestream access, allowing you to access up to 40% of your...

  • Customer Care Team Lead

    2 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    About the RoleWe are seeking an experienced Customer Care Team Lead to join our Contact Centre team at Utilita Energy. As a key member of our leadership team, you will be responsible for delivering exceptional customer service to our prepayment customers.Key ResponsibilitiesCoach and develop staff to achieve their full potentialOversee departmental Key...

  • Customer Care Team Leader

    1 month ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Salary Range £29,592 Location Remote/ Chandlers Ford Closing Date Until Filled Job Profile Job Profile document Looking for new energy Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford  Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first –...

  • Customer Care Team Leader

    1 month ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...

  • Customer Care Team Leader

    3 weeks ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...

  • Customer Care Team Leader

    1 month ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...

  • Customer Care Team Leader

    3 weeks ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...

  • Customer Care Team leader

    10 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team LeaderLocation: Remote / Chandlers FordSalary: £29,592 per annumHours: Monday – Friday, 40 hours per weekThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Established in 2003, Utilita is the UK's first – and still only - energy company created to...

  • Customer Care Team leader

    13 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team LeaderLocation: Remote / Chandlers FordSalary: £29,592 per annumHours: Monday – Friday, 40 hours per weekThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Established in 2003, Utilita is the UK's first – and still only - energy company created to...

  • Customer Care Team leader

    18 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team LeaderLocation: Remote / Chandlers FordSalary: £29,592 per annum Hours: Monday – Friday, 40 hours per weekEstablished in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology,...

  • Customer Care Team leader

    24 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team LeaderLocation: Remote / Chandlers FordSalary: £29,592 per annum Hours: Monday – Friday, 40 hours per weekEstablished in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology,...

  • Customer Care Team leader

    6 hours ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...

  • Customer Care Team leader

    1 day ago

    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team LeaderLocation: Remote / Chandlers FordSalary: £29,592 per annum Hours: Monday – Friday, 40 hours per weekEstablished in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology,...

  • Customer Care Representative

    3 weeks ago

    Chandler's Ford, United Kingdom Draper Tools Full time

    Position OverviewWe are excited to announce an opening for a Client Support Specialist at Draper Tools. In this pivotal role, you will be instrumental in delivering exceptional service and assistance to our valued customers. If you have a strong commitment to customer satisfaction and thrive in a vibrant work atmosphere, this position is an excellent fit for...

  • Customer Care Team Leader

    1 month ago

    Chandler's Ford, UK, Eastleigh, United Kingdom Utilita Energy Full time

    Job Title: Customer Care Team Leader Location: Remote / Chandlers Ford Salary: £29,592 per annum Hours: Monday – Friday, 40 hours per week Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart...