Guest Services Advisor

2 weeks ago


Minehead, United Kingdom Butlins Full time
Guest Services Advisor - Minehead

Description
About the Role
The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things aren't going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.

Normal working hours:
We are currently looking for Full Time team to join us in Guest Services. Normal working will be a shift between 9am and 9pm on our arrival days and any other day will be 9-5. We are open 7 days a week so flexibility with days, start and finish times will be needed to ensure we can give our guests a great experience.
Key Responsibilities
We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests so being confident on a computer is a must.
About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's

  • Minehead, Somerset, United Kingdom Butlin's Full time

    About the RoleThe Guest Services Advisor role is a fantastic opportunity to deliver exceptional service to our guests. As a key member of our team, you will be responsible for providing a warm and welcoming experience to our guests, ensuring their holiday with us is truly unforgettable.Key Responsibilities: Provide exceptional customer service to our guests,...


  • Minehead, Somerset, United Kingdom Butlin's Full time

    About the RoleThe main purpose of this role is to deliver exceptional service to our guests while they are enjoying their holiday with us. Here in Guest Services, you will be mainly working behind the scenes on our telephone-based system to help our guests have an alternative, enjoyable experience.ResponsibilitiesProvide fantastic service to our guests,...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • minehead, United Kingdom Butlin's Full time

    Description About the RoleThe main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom CV-Library Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    5 months ago


    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...


  • Minehead, United Kingdom Butlins Full time

    About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The mainpurpose of the role is to deliver a fantastic service to our guestswhile they are enjoying their holiday with us. Here in GuestServices you will be mainly working back of house on ourtelephone-based system helping our guests have an altogether moreentertaining and fun break. You will be helping our guests curatetheir stay...


  • Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the RoleThe main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...


  • Minehead, Somerset, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...


  • Minehead, Somerset, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...


  • Minehead, Somerset, United Kingdom Butlins Full time

    About UsThe Guest Services team at Butlin's is dedicated to delivering an "Altogether More Entertaining and Fun Break" for our guests. As a key member of this team, you will be responsible for providing exceptional customer service, resolving any issues that may arise during a guest's stay, and ensuring that every visitor has a memorable and enjoyable...