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Service Administrator

4 months ago

Leeds, United Kingdom Dawsongroup Full time

We are recruiting for a Service Administrator, based in Garforth, to join our busy Service and Maintenance Desk..

About the role:

You will be responsible for organising a team of skilled field-based engineers, ensuring daily optimisation by allocation of breakdown attendance.

You will be responsible for:

  • Day to day authorisation and control of hire equipment repair, servicing and warranty work
  • Receiving breakdown calls/emails from clients and allocating an available field-based engineer
  • Dealing with telephone enquiries, ensuring action is taken and performing any follow up communication where necessary
  • Issuing order numbers to each call log and monitoring the costs of the repairs completed by the field-based engineers, ensuring this is kept in line with budgets
  • Providing quotations
  • Raising recharge invoices and liaising closely with clients, primarily by telephone, in order to expedite agreement to recharges and raise invoices at earliest opportunity
  • Carrying out general administration, updating computer records and recording all engineers and service agents’ work details against orders issued as well as identifying any discrepancies
  • Operating AS400 system
  • Covering stores control role where required

About the Service Controller:

  • Previous experience in a customer service or scheduling environment
  • Numerate to the extent of calculating costs quickly and accurately
  • Well organised and self-motivated to provide excellent customer service

What we offer in return:

  • 24 Days holiday + 1 day birthday holiday + 8 BH
  • Allocation of a turkey at Christmas
  • Employer supported volunteering days
  • Life Assurance x2 Annual salary
  • Cycle to work scheme
  • Company pension scheme
  • Internal promotion pathways
  • Dress down Fridays
  • Refer a friend scheme
  • Flu Jab
  • Annual Health Assessment
  • In-house well-being team

Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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