Service Co-Ordinator

4 weeks ago

Stafford, United Kingdom ISS Full time

Job Description

Your primary responsibility will be to take ownership of each customer request, efficiently allocating and overseeing its completion.

With a keen understanding of excellent service delivery, accuracy, and customer focus, you'll swiftly identify and implement optimal solutions to meet our customers' needs.

This full-time role entails working 40 hours per week, Monday to Friday, within the hours of 8am to 5pm.

In return for your dedication and expertise, we offer a competitive salary package, including 25 days of holidays plus all bank holidays, along with a comprehensive pension plan.

Additionally, you'll enjoy access to retail discounts and other enticing offers. If you're passionate about delivering outstanding service and thrive in a team environment, we invite you to apply for this exciting opportunity.

Key Responsibilities

Maintain high level of customer service while dealing with Service Desk calls and emails Ensure that all customer contacts are dealt with in a confident manner, in line with agreed processes, taking ownership to ensure effective resolution Following procedures to identify the best course of action for the customer and company Respond to customer requests within specific timescales to meet Service Level Agreements and job priorities Deal with telephone queries promptly and in a professional manner Advise your Team Leader of any issues with specific jobs, clients or engineers Accurately record all actions taken on the systems to ensure a full audit trail Monitor job completion and chase resolution to ensure service levels are met Record information accurately in the FM Helpdesk system and any other systems required Correctly allocate jobs to in-house staff or sub-contractor teams Liaise with customers, operational staff and management to resolve queries and issues, maintaining contact with customers to update job progress

Professional and Personal Competencies/Qualifications

Previous Service Desk/Customer Service support experience Demonstrate a proactive approach to delivering excellent customer service Strong team player - cooperative and willing to assist others Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves Excellent attention to detail and accuracy

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

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