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Property Operations Director

3 months ago

Letchworth Garden City, United Kingdom settle Full time

Are you ready to be part of something special? Welcome to settle, where our brand-new 2030 strategy marks the beginning of an exciting journey. With a loyal commitment to providing excellent service to our residents, there's no better time to join our crew.

Our 23,000 diverse residents are the heart of settle, and we place them at the centre of everything we do. Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, you'll play a crucial role in providing safe, high-quality homes where residents can take pride and create lasting memories.

By working closely with local stakeholders, we identify sector needs and develop strategic plans, including delivering new, affordable homes to meet housing demands. We champion diversity across all areas of our organisation and are particularly focused on welcoming applications from females, to address the underrepresentation of women in our property roles.

 

Here at settle we are looking for an inspirational leader with a passion for property and resident services. You will bring a wealth of experience in leading operational teams and providing brilliant services.  Alongside your relevant experience you will embrace settles culture and continue to embed these into the operational delivery, ensuring best possible outcomes for our residents. 

Requirements

You will:

  • Lead by example by inspiring and coaching managers to ensure high levels of productivity, performance and customer satisfaction.
  • Ensure exceptional contract and supply chain leadership and management.
  • Be able to manage large property maintenance budgets in a commercial way that ensures the best outcome for residents and be able to clearly articulate how we achieve this. Having a good understanding and being able to build strong relationships with finance colleagues.
  • Be able to talk at all levels of the organisation, including Board and Committees, Executive team, Executive led panels and other working groups, to large groups of colleagues within and outside of your direct control in order we create a clear sense of direction and vision for where we want the directorate to go.
  • Being present and visible to all colleagues in your directorate (at least 3 days per week – (requirement to be on site from 8 am frequently)
  • Implementing robust support and performance management processes within the directorate.
  • Have a strong sector understanding, awareness of consumer regulation, awareness of repairs standards, home standards and general awareness of compliance issues within property operations.
  • Being able to delegate very effectively, achieving great outcomes with the support of colleagues both within and outside of your direct team
  • Be able to work within and across the business to implement change and improvement programs. Share a vision for a best in sector property operations directorate and execute plans to achieve this.
  • Skilled in the use of systems, data for decision making, driving productivity and professionalism in the services we provide and the performance outcomes we need to achieve.
  • Ensure our services are easy to do business with and straightforward to engage with.
  • Embody the cultural values of settle by being a positive role model who values and invests in relationships with residents, partners and colleagues.
  • Ensure good customer service by taking ownership of continuous improvements and efficiencies.

We are looking for someone who has.....

  • Experience of working in a senior property operations director level role in an organisation of similar size and complexity
  • A track record of translating technical expertise into practical and deliverable output
  • Demonstrate a successful results-driven approach (customer and commercial excellence) leading direct labour teams as well as supporting subcontractors.
  • Budget and forecast excellence and experience in the delivery of expenditure on budget.
  • Experience of policy and procedure ownership and development.
  • Understanding and experience of strong operational management and leadership.
  • A proactive, visible and engaging leader providing support to operational teams whilst building their capacity and expertise.
  • Strong and effective communication with the ability to tailor your approach to a wide range of audiences.
  • Critical thinker with a business intelligence and data approach in decision making.
  • Be self-motivated and manage a busy and varied workload.

Benefits

At settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:

  • annual salary: £95,000 per annum
  • flexible working: hybrid and flexible options available (role-dependent)
  • generous leave: 27 days of annual leave, increasing to 32 days with length of service
  • family leave: enhanced maternity, paternity, and adoption leave
  • pension contributions: up to 10% from settle
  • healthcare cash plan: for your health and wellness
  • flexible benefits: cash towards your heath and wellbeing
  • development: excellent personal and professional growth opportunities

And that’s just the beginning We’re also thrilled to provide:

  • fresh fruit Wednesdays: keep your energy up with healthy snacks
  • colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
  • volunteering days: 2 paid days to give back to the communities we work in
  • secure parking: free onsite parking and bike sheds too
  • local discounts: enjoy perks from our community partners
  • mental health support: access to counselling sessions and mental health resources
  • feedback commitment: we listen to our colleagues and take action
  • shower facilities: perfect for those who cycle to work or hit the gym
  • early finish Friday: a kickstart to the weekend

At settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Our Commitment 

Our culture at settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; disabled people, people who identify as members of the LGBTQ+ community and people from global majority communities.

 

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.