Senior Systems Support Specialist

4 weeks ago


Peterlee, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Job summary

Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so Health Informatics atCounty Durham and Darlington NHS Foundation Trust may have the perfect role foryou We are seeking a dedicated Senior Systems SupportSpercialist (Clinical Applications) to join our ever evolving Systems team.

As a Senior Systems Support Specialist for clinicalapplciations, you will play a vital role in providing technical administarion, configuration/developmentand support for one or more of the Trust's Clinical IT systems.

The post offered offers great potential for personal andcareer development and enable you to enhance you knowledge of healthcare and clinicalIT Systems.

We are able to offerflexible/hybrid working with the ability to based a one of several sites acrossCounty Durham, including at locations in Darlington, Annfield Plain andPeterlee.

Any experierence of Oracle Health / CernerMillenium or a similar EPR would be beneficial to this role

Main duties of the job

Working closely with our IT teams and end-users, you willensure the reliable operation, configuration/development and support of one or more clinical systems, contributing to the deliveryof high-quality patient care.

You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.

The successful candidate will meetthe criteria published within the Job Description and Personal specificationand you will ideally have demonstrable experience within a system supportenvironment , with a drive for continued professional development.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

The post holder will report directly to a Systems Administrator/Managerand work in close association with the team of Senior Systems Support Specialistsand Systems Support Administrators.

You will be supporting, administering , developing andconfiguring clinical IT systems, reviewing requests and incidents and supportingend users on the systems you are assigned to support.

Duties will include:

Developing and maintaining policies and procedural systemdocumentation

Provision of proactive user technical support, identifying,analysing, recording and resolving users issues and offering appropriate helpand guidance

Administering and enhancing systems and operations whenidentified

Monitoring the systems using error logs and statistics asrequired and take corrective actions

Updating and configuring systems in an accurate and timelyfashion

Maintaining systemsoftware and when required, system hardware

For further information please refer to the jobdescription where further details can be found.

Person Specification

Qualifications

Essential

Degree in computer science , IT or related discipline and/or Substantial experience in a technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications

Desirable

ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis

Experience

Essential

Experience in a technical or IT role Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues

Desirable

Experience of healthcare environments Proven experience in the development of computer based solutions Systems development environments

Special Skills & Knowledge

Essential

Demonstrable skills in the use of software and software development tools. In-depth experience of working in an IT or software support roll. Knowledge of data analysis techniques and tools. Ability to analyse data from different sources and correlate discrepancies and outputs Ability to work effectively as part of a team and also under own initiative. Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities. Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.

Desirable

Understanding of the application of modern IT solutions. Skills in Structured Query Language(s) SQL or similar Understanding of clinical processes Ability to manage small projects and technical implementations. Experience of healthcare environments Proven experience in the development of computer based solutions Experience of working within systems development environments

Special Requirements

Essential

Able to travel across Trust sites to meet the requirements of the post

  • Peterlee, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

    The post holder will report directly to a Systems Administrator/Manager and work in close association with the team of Senior Systems Support Specialists and Systems Support Administrators. You will be supporting, administering, developing and configuring clinical IT systems, reviewing requests and incidents and supporting end users on the systems you are...


  • Peterlee, United Kingdom Essential Care and Support Ltd Full time

    **Job Description**: **Senior Support Worker** Up to 40hrs per week available £10.84 per hour **Do you dare to make a difference?** We know working in care is more than ‘just a job’. To us its playing a crucial role in enabling the people we support to live their best lives. Unlock your potential by joining our team as a Senior Support Worker. You...


  • Peterlee, United Kingdom County Durham and Darlington NHS Foundation Trust Full time

    The Systems and Delivery team, a function of the Health Informatics Department, have an exciting opportunity for an enthusiastic and highly motivated Systems Support Administrator to join the team and help contribute to the support and administration of new and existing systems within our Trust.


  • Peterlee, United Kingdom County Durham and Darlington NHS Foundation Trust Full time

    County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success. An exciting opportunity has become available within the integrated County Durham and Darlington Foundation Trust. We are looking for...


  • Peterlee, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

    Job summary Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so, HealthInformatics at County Durham and Darlington NHS Foundation Trust may have theperfect role for you! We are seeking adedicated Systems Administrator / Manager for Clinical Applications to join ourever...


  • Peterlee, United Kingdom Agricultural and Farming Jobs Full time

    Sales Specialist Do you have farm equipment sales experience, selling to dealers, manufacturers and farmers?Location of the Job: County Durham, North East. Salary and Benefits Package: Paying circa £30,000 basic salary per year, depending on experience. Company bonus scheme. Company car. Mobile phone. Laptop. Training on all company products.Additional...


  • Peterlee, United Kingdom Agricultural and Farming Jobs Full time

    Sales SpecialistDo you have farm equipment sales experience, selling to dealers, manufacturers and farmers?Location of the Job: County Durham, North East.Salary and Benefits Package:Paying circa £30,000 basic salary per year, depending on experience.Company bonus scheme.Company car.Mobile phone.Laptop.Training on all company products.Additional...


  • Peterlee, United Kingdom Agricultural and Farming Jobs Agency Full time

    Sales SpecialistDo you have farm equipment sales experience, selling to dealers, manufacturers and farmers?Location of the Job: County Durham, North East.Salary and Benefits Package:Paying circa £30,000 basic salary per year, depending on experience.Company bonus scheme.Company car.Mobile phone.Laptop.Training on all company products.Additional...

  • Data Support Officer

    2 weeks ago


    Peterlee, County Durham, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

    If so, Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Senior Systems Support Specialist (Clinical Applications) to join our ever evolving Systems team. As a Senior Systems Support Specialist for clinical applications, you will play a vital role in providing technical...

  • Clinical Lead

    1 month ago


    Peterlee, United Kingdom Appcastenterprise Full time

    The role of a Clinical Lead - Neurological Specialist (Registered Nurse) with Barchester is to lead, support and develop excellence in care provision across a number of homes within a region, with emphasis on developing the professional leadership of staffand modelling person-centred, holistic care. You will also be a key member of the Care and Quality Team,...

  • Senior Payroll

    4 days ago


    Peterlee, United Kingdom Paul Card Recruitment Ltd Full time

    "A New exciting opportunity for a Senior Payroll specialist with a Global leading company"Profits have grown substantially over the last 3 years and they are certainly not about to stop here….. with sites in the UK and Poland. They also operate in the US and Australia.In this standalone role you'll oversee and manage the entire payroll process on a monthly...

  • Peterlee

    7 hours ago


    Peterlee, United Kingdom Meridian Business Support Full time

    JH-172 Posted: 20/11/2023 - £25000 to £35000 Per: annum - Peterlee, North East, - Permanent - Office Manager needed ! - Are you an experienced office Manager looking for your next challenge? Are you keen to join one of the North East’s leading Mechanical and Electrical contractors? Meridian are actively seeking to speak to Office Managers based around...


  • Peterlee, United Kingdom HC-One Limited Full time

    As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents arepeople just like them with their own stories to tell. And, by joining us, you’ll have a wonderful...


  • Peterlee, United Kingdom CDD Services (Synchronicity Care Ltd) Full time

    The post holder will report directly to the Systems Manager and will work closely with all procurement, purchasing and materials management staff within CDD Services. The post holder will support the provision of an effective and efficient procurement system and information service to all CDD Services stakeholders. The post holder will support the provision...


  • Peterlee, United Kingdom SKS Business Services Full time

    Job Role:   Senior Client Services Manager  (Senior Accountant) – Two roles available . The ideal candidate will have a minimum 3 years of post-qualification experience or 5 years total experience. They will be client facing and will be able to work in a team. The candidate will want to work in a fast-growing company. Job Location: The candidate can...


  • Peterlee, United Kingdom Everflow Full time

    **Senior Solutions Architect - Peterlee SR8 2RU - Remote Working - £64,000 to £68,000 pa plus benefits** **Who we are**: Everflow is a technology-led utilities company serving SMEs across the UK with environmentally friendly water supply and waste collection services. Everflow is a market-leader in terms of software innovation and carbon offsetting. Our...

  • Clerical Assistant

    1 month ago


    Peterlee, United Kingdom Team Support Staff Ltd Full time

    Your normal place of work will be Meadowfield but you may be required to work at any Council workplace within County Durham. This role is Monday - Friday, 09:00 - 17:00 **Listed below are the responsibilities for this role**: - Challenging existing ways of working in order to develop lean systems with electronic data interchange, electronic filing and...


  • Peterlee, United Kingdom Map Group uk Full time

    **Project Support / Admin** Map Group (UK) Ltd are looking for a full-time permanent Project Support / Admin based at their Peterlee office. The purpose of this role is to provide a range of administrative assistance to a department servicing our operational colleagues, and to contribute to the achievement of departmental and business-wide objectives. They...


  • Peterlee, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

    The sucessful candidate will provide specialist lymphoedema care including wound care, assessment and measuring for garments, reviewing plan of care. The role involves assessment of patient care needs, care planning, delivery of care and review. The sucessful candidate will be required to work independently as part of the wider Specialist team reporting back...


  • Peterlee, United Kingdom County Durham and Darlington NHS Foundation Trust Full time

    We are looking for a dynamic and highly skilled MSK physiotherapist (Band 7) to join our friendly, supportive and successful MSK team in County Durham and Darlington NHS Foundation Trust, one of the largest integrated health providers in the country. The County Durham Integrated MSK service (CD_iMSK) is a single point of access service for all MSK referrals...